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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
While cp360 is an up and coming BPO, I can't help to compare my experience with bigger and more established BPO brands we have in the field. it's a 5/10 overall.
Briefly describe your overall experience at your company
CP360 is a fairly average mid-size BPO company. With growth and getting new portfolio in mind, the executive team does it well. Better benefits overall can be better though.
Why do you feel undervalued and what would make you feel better about your compensation?
Work to compensation ratio is way off
What is most positive about the culture and environment at your company?
WFH setup is nice and we appreciate it
What do you like best about the leadership team?
Innovative and forward thinking in terms of org growth
What are some of the best things about your team?
My team members is composed of highly skilled individuals
What makes you most happy at work?
None. Only have to work to pay the bills. lol
What makes you most happy at work?
Being able to pay my bills on time with no payout delay is nice.
What needs to change to make the company culture better?
Geo leadership needs to step up and be more competent with basic task/s they have on their plate.
What are some of the best things about your team?
I've known my team for a long time even before working here so i have a strong bond with them
Why do you feel undervalued and what would make you feel better about your compensation?
Company perks and benefits can be better overall and can learn from how bigger BPO companies operate from a RnR standpoint
What do you like best about the leadership team?
What I like best about the leadership team is their openness and transparency. They always communicate clearly and honestly with us, and they welcome feedback and suggestions. They also show genuine care and respect for their employees, and they inspire us to do our best.
Other Employee Reviews for ContactPoint360
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