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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
It's not been a great experience since none of us have seen any payment increase or any incentives at all. Terrible experience.
Briefly describe your overall experience at your company
The company and my current campaign does not provide valuable experience for me to grow. Our job is not sincerely appreciated. We get no incentives, and that´s terrible since we are running the campaign´s performance by managing agents. we are always threath about us losing our jobs. Overall, B
What do you like best about the leadership team?
What I like best is the communication
What is most positive about the culture and environment at your company?
Working from home is the best part
What does the leadership team need to get better at?
almost all areas need to be improved.
What do your coworkers need to improve and how could you work together better?
Some coworkers are not professional and rude sometimes.
What does the leadership team need to get better at?
Care more about employees, create incentives for supervisors, increase pay
Why do you feel undervalued and what would make you feel better about your compensation?
We need a raise, more perks, more benefits, more incentives.
What's going wrong and how can it be improved?
Pay is too low. You can improve it by providing incentives for supervisors.
What needs to change to make the company culture better?
There is no company culture at CP-360. In my campaign, they dont care about enhancing this aspects.
What are some of the best things about your team?
There is communication, but some members do not show respect and do not like to work as a team
Why do you feel undervalued and what would make you feel better about your compensation?
There are no incentives for supervisors, but others get that opportunity, that´s not equal and fair. They make us feel we should be grateful for the little incentive the provide once every 3/4 months. It´s
What's going wrong and how can it be improved?
A better company culture needs to be implemented. However, no one above my position seems to care about those aspects. We should be able to have meetings with all our superiors, discuss about improvements in the campaign, how to get better, etc.
Other Employee Reviews for ContactPoint360
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