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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
It has been good enough
Briefly describe your overall experience at your company
It was very pleasant on the begining because the company showed that care about agents, but now it seems it is only a business and agents are less important. The salaries are too low knowing that an agent can make the same salary as a supervisor or trainer on other BPO´s and more
What does the leadership team need to get better at?
Communication and salaries. They are not competitive
What do you like best about the leadership team?
I have not visibility about the leadership team
What is most positive about the culture and environment at your company?
When there are activities and food is shared
What makes you most happy at work?
Lunch is the best moment of the day
What are some of the best things about your team?
Comunication and mutual assistance during work and after hours
What are some of the best things about your team?
Team-work and willingness to help
What is most positive about the culture and environment at your company?
They try to keep people committed on their work places
What's going wrong and how can it be improved?
No follow up by the managers and coordinator regards myself, few incentives and salaries are not competitive.
Why do you feel undervalued and what would make you feel better about your compensation?
Better salaries, work from home and bonuses. This is based on the competition and also the workload we have.
Why do you feel undervalued and what would make you feel better about your compensation?
I think that there are many things happening on my leadership that might be our concern but we do not have visibility.
Other Employee Reviews for ContactPoint360
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