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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
It was pretty good experience since they were very professional yet very approachable and fun to work with
Briefly describe your overall experience at your company
TEAM LEAD MARIJOPY INOC is the only person who is giving me a hard time in staying in this company in our account DOORDASH, she kept looking down and making fun with agents especially being nosy!! she also kept on going outside even on here log in time. she arrives late and will go out after 15-30 m
What is most positive about the culture and environment at your company?
They are very friendly and very easy to work with.
What do you like best about the leadership team?
They are really approachable and professional and very dedicated on their job.
What is the best part about your compensation package?
I think it is fairly understandable since I no to little experience.
What are some of the best things about your team?
They are professional, approachable, dedicated and they have the willingness to help other people.
What makes you most happy at work?
Being with my colleagues to be able to work with them is a blessing.
What makes you most happy at work?
becasue of shantal my co worker and myt team lead REBOY OYAO who are very considerate person and will not look down on you
What do your coworkers need to improve and how could you work together better?
make sure to work on their respoective statyions and not use the stations of others since we are already being designated to correspoding stations
What needs to change to make the company culture better?
EVICT TEAM LEAD MARIHOY INOC BECASUE WHEN SHE DO COACHING OR IF NOT COACHING JUST RANDOM DAYS, SHE INTERFERE THE PERSONAL LIVES OF OTHER PEOOPLE AND LOOKING DOWN AT WHAT THE AGENT IS WEARING
What do you like best about the leadership team?
none at all since our team leaders do not encourage us to be a better person but rather they try to put us done by reprting us right away without prio investigation and provided false informatiin on the report especially to thiteam lead MARIJOY INOC
Why do you feel undervalued and what would make you feel better about your compensation?
there should be even at least allowance even how small it is and also a incentive for NO ABSENT OR LATE in the ATTENDASNCE. since there are a lotr of agents who are calling in for absences and lates but there are also agents we made sure that they are punctual in arriving in the office and incur a
Other Employee Reviews for ContactPoint360
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