Check out our open roles here!
ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
I would say it's great given the fact that we are well compensated and that we were paid fairly during overtimes.
Briefly describe your overall experience at your company
My first year in the company is okay however now im on my second year, i dont know anymore.
What is most positive about the culture and environment at your company?
They want us to achieve our goals.
What needs to change to make the company culture better?
Better compensation and improvement on the disputes on pay.
What is the best part about your compensation package?
I think the best part is the HMO and incentives.
What are some of the best things about your team?
We get along well and they are like an extended fmaily.
What makes you most happy at work?
The past couple of weeks im not happy at work due to this recurring disputes.
What makes you most happy at work?
Seeing my co-workers, the benefits provided by the company, the incentives that we receive everytime we become top performers.
Why do you feel undervalued and what would make you feel better about your compensation?
Lots of disputes on my pay! leave credits are not clearly stated where we will base on how much credit is left.
What do you like best about the leadership team?
They always encourage us whenever we feel like were losing our drive to continue with the job and they also acknowledge us whenever we achieve something.
What are some of the best things about your team?
We want each of us to be part of the top performers and for that to happen we always help each other on the parts that some of our mates has a difficulty with.
What does the leadership team need to get better at?
I highly suggest that they should look at the reccuring disputes on our pay. Improve the apps they use for tracking down our well deserved leave credits because to be honest disputes realy do affects us and not hearing anything form the management unless we speak out about it, total disappointment.
Other Employee Reviews for ContactPoint360
×