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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
Neutral, HMO should be effective on Day 1, cause we don't know what goes wrong we don't have a back up in case of emergency. Pay should be equal and negotiation should open to all too. Additionally we should have the visibility of our leave credits
What are some of the best things about your team?
When we had team meeting. Its nice to get to know them more.
What needs to change to make the company culture better?
It's best that the account on production flow is segmented or enclosed. Cause when we take phone calls. Our Customer tend to hear the background noises from other accounts.
What does the leadership team need to get better at?
Hire people in one go, cause I was part of the hired people were we're only 2 trainees. We are being left behind by the discussions. Yes we are flexible but its better that we are trained all at the same time.
Why do you feel undervalued and what would make you feel better about your compensation?
The salary provided to us is not fair, my colleages are paid higher than us. The fact we are doing the same job, we should get an equal pay. Additionally I tried to negotiate the salary during the Job offer, But I was told that we can't negotiate cause thats the standard they can offer. So unfair...
What's going wrong and how can it be improved?
It's best if you offer equal salary offer to all employees and give equal rights to people who'd like to negotiate according to their skills. I'm one of the applicant that was not given that change. Also for the HMO its best to have effective on day 1 not after 6 mons. What if something goes wrong?
Other Employee Reviews for ContactPoint360
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