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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
Employee engagement is good but they need to sort out more capable managers who can work both on the numbers and has good people management.
What is most positive about the culture and environment at your company?
It's the sense of camaraderie and resilience
What are some of the best things about your team?
They are mostly collaborative and idealistic
What is the best part about your compensation package?
It is the basic pay.
What do you like best about the leadership team?
In order to inspire us to cascade motivation down to the agents, managers must show greater empathy for their direct subordinates.
What's going wrong and how can it be improved?
Instead of providing us with job chances and coaching to help us develop and perform better, managers are more concerned with personal matters.
Other Employee Reviews for ContactPoint360
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