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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
I can see that our employees or agents are really working hard to meet the expected goal, but the management always changes their action plan, the action plan is not effective and this always changes
What is the best part about your compensation package?
Only the base pay... no incentives as promised
What's going wrong and how can it be improved?
The management's action plans always changes... It is not consistent and this affects the scores and the health of the employees
What does the leadership team need to get better at?
We know that we are flexible... but you should also look at the health and the situation of the agents/employee. Their action always changes and not consistent
Other Employee Reviews for ContactPoint360
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