Crate and Barrel Operations Department Employee Reviews
Briefly describe your overall experience at your company
I just enjoy it. Everyone has been there for multiple years including myself now.
Review from Operations Dept
Overall working here is only tolerable because of my co-workers that are non managers.
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Some days are better than to others the soho store used to feel like a family now it does not
Review from Operations Dept
What do you like best about the leadership team?
Their down to earth attitudes
Review from Operations Dept
What does the leadership team need to get better at?
The leadership teams needs to replace the back of house manager. He is verbally abusive to the associate who aren not his friends that dont do their jobs. Which never gets told to the head manager. He has destroyed the way we fulfill customer needs prioritizing himslef over all. Incapable of his job
Review from Operations Dept
The leadership team needs to be more concerned with retaining old, loyal employees while also looking for new employees. The structure of your new team is only as good as the structure of the old team. If the seasoned employees are unhappy, it’s on
Review from Operations Dept
At the store level they need to care more about employee satisfaction and train employees better in order for them to succeed.
Review from Operations Dept
The management team is not on the same page. The general manager talks down to employees the rest of the management team seems miserable and it clearly shows in their demeanor and actions. There used to be a time the store vibe was more family like now everyone seems miserable.
Review from Operations Dept
What is the best part about your compensation package?
My rate of pay followed by my 401
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Why do you feel undervalued and what would make you feel better about your compensation?
They make everyone here feel like trash. Almost everyone is looking for another job. The pay here with years of experience is over 2$ less than a fast food worker. Crate and barrel as a company does not care about its employees or customers.
Review from Operations Dept
I feel undervalued in the sense that my compensation does not match my work load. Just recently, executive members upped the hiring rate, however only increased my wage by $0.08. Before this increase, I was making $1.90 over starting rate and now I am making $0.48 over. I lost the difference.
Review from Operations Dept
Too much work not enough pay.
Review from Operations Dept
What are some of the best things about your team?
The people that I work with work very very hard. They are kind when customers are unkind, and remain steady when management faulters. Most of the people I work with have been there for years, so they know the old Crate work ethic which is overall reputable and time saving.
Review from Operations Dept
We have great team synergy and get along well. We have each other's backs.
Review from Operations Dept
The sales and BOH team are amazing they often find ways to help one another despite whatever may be going on at the moment.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Most opinions of any lower worker is immediately squashed. the back of house manager will take credit for the idea on the extremely rare occasion that its heard. They lie and cheat to make themselves look better. Theyve openly screamed at associates in front if customers and worse in private.
Review from Operations Dept
What is most positive about the culture and environment at your company?
My fellow associates. I started as seasonal 2yrs ago and was asked to stay on & gladly said yes
Review from Operations Dept
What needs to change to make the company culture better?
The people are great and I believe that this new compensation plan that went into place offended a lot of quality employees. We work very hard to jive with the nature of the business. The 30% employee discount is nice and all, but college employees can not afford a lot of what is in the store.
Review from Operations Dept
The constant back and forth between managers is kind of ridiculous you can tell they are not happy and it reflexes on the workplace.
Review from Operations Dept
What did you like most about the interview process?
It was open interviews and i was hired on the spot
Review from Operations Dept
It felt personable and like it would be a great place to work at.
Review from Operations Dept
The interview was easy and quick. They loved that I had previous experience.
Review from Operations Dept
What would you improve about your company's interview process?
I think actually pitting hires through the process and not iust letting the manager hire his friends who dont do their jobs might be a place to start
Review from Operations Dept
What makes you most happy at work?
When i leave because i dont feel safe at work because of the manager
Review from Operations Dept
That I know & understand my job and Im well liked. I have never NOT wanted to go.
Review from Operations Dept
What's going wrong and how can it be improved?
Management can’t get people to stay and it is not leadership that is the issue. The wages are not competitive enough in this economy and people jump ship at the next best opportunity. After that, the strain lands on management and the loyal employees left. Everyone works twice as
Review from Operations Dept
The employee morale from managers needs to improve.
Review from Operations Dept
Corporate needs to come in and train upper management on how to properly address employees. Employees are often spoken down to and policies differ from employee to employee
Review from Operations Dept
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