Dynatrace Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They seem fiscally responsible, employee and customer focused, and passionate about success.
Review from Customer Support Dept
People and company culture. Openness and approchability to anyone part of the leadership team.
Review from Customer Support Dept
they are transparent on KPI's/goals/metrics to achieve the goals
Review from Customer Support Dept
Caring about relevant topics, asking experts for their opinion
Review from Customer Support Dept
Vision, the way they treat each teammate, motivation to keep innovating and investing in the right areas,
Review from Customer Support Dept
What does the leadership team need to get better at?
Acknowledging best and potential talents not just roles involved in sales
Review from Customer Support Dept
In services there is a clear difference in how individuals are treated. Laptops (Macbook Pro) in services team has been used as a reward to some but others behaving in the same way are not offered this incentive and there is no clear method for this.
Review from Customer Support Dept
Listening to their employees who are feeling underappreciated and over worked.
Review from Customer Support Dept
What is the best part about your compensation package?
The insurance is good; PTO plan is great, and I like the addition of the wellness days.
Review from Customer Support Dept
Able to get top of the class hardware to perform my work duties.
Review from Customer Support Dept
the Equity compensation (STI program & RSU grants) and the ESPP
Review from Customer Support Dept
A fair salary accompanied with other relevant perks.
Review from Customer Support Dept
Freedom to work from home
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Below market value for similar positions More transparency
Review from Customer Support Dept
Lack of acknowledgment on contributions. My manager doesn't even bring up any professional nor skills development review. Compensation should be given out based on merit and be aligned to job market.
Review from Customer Support Dept
I am relied on due to my skills and experience, but not recognized. Management rewards accomplishments that are high-visibility but low-yield. Better evaluation of operational performance when determining advancement or increasing financial compensation would make me feel my efforts are valued.
Review from Customer Support Dept
We have committed to paying 65% in market. Great for new team members but how is the company going to get the rest of us there?
Review from Customer Support Dept
Publicised as meeting 65th midpoint salary bands, this isn't reached for most people and the data used isn't like for like. Lots of talk and little action moving to yearly merit adjustments.
Review from Customer Support Dept
What are some of the best things about your team?
They are collaborative, generous with their time and their knowledge, and very invested in our customers, company, and the team.
Review from Customer Support Dept
Knowledge sharing, collaboration and eagerness
Review from Customer Support Dept
People are easy to work with and very collaborative
Review from Customer Support Dept
motivated, forward-thinking, experienced, helpful, open-minded
Review from Customer Support Dept
Open and like minded, collaborative, international, skilled.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Proactiveness in sharing more sound ideas and effort to improve work and team culture.
Review from Customer Support Dept
Some coworkers enjoy shaming others which damages a collaboration culture.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The location and amenities are great; Dynatrace tries to create fun celebrations and a nice atmonsphere.
Review from Customer Support Dept
The constant evolution of our Platform, leading the innovation and envisioning the future of observability.
Review from Customer Support Dept
the collaborative space & attitude
Review from Customer Support Dept
Everyday innovation, being agile, modern
Review from Customer Support Dept
Good sense of pride with a proper sense of humility
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Being part of something that's growing and has a great future; being able to work with great people; helping the team continue to evolve and grow.
Review from Customer Support Dept
Amazing culture and colleagues and being able to shape the observability future.
Review from Customer Support Dept
the perks of the office and colleague interactions
Review from Customer Support Dept
field I am working on
Review from Customer Support Dept
Working with the latest Web technologies with enterprise customers, together with our many internal teams.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Ideally would get transferred to different team. Just a culture and role mismatch.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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