Enterprise Rent-A-Car CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
It has been a pleasant experience and I would recommend it to anyone who can manage to get hired on!
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Open door discussions with groups or individuals
Review from Customer Support Dept
I really enjoy my leadership team. They are always very positive and polite. I also find them to be very honest and open. They promote a positive attitude, unity and an open door policy.
Review from Customer Support Dept
What I like best about the leadership team is just that, they are LEADERS. They help you find your path and work together as a team to keep everyone on the same track.
Review from Customer Support Dept
They are understanding, flexible, helpful, and great hardworking leaders!
Review from Customer Support Dept
Enterprising and driven, want to be on top
Review from Customer Support Dept
What does the leadership team need to get better at?
Listen to your employees!! We are humans, not just another number for your DGP and annual reports. Treat us like humans, value us like humans.
Review from Customer Support Dept
What is the best part about your compensation package?
Because I work part time my benefit package is minimal. However, I am eligible to participate in the 401K plan.
Review from Customer Support Dept
It's reasonable. I don't feel skimmped
Review from Customer Support Dept
Profit sharing is a great thing
Review from Customer Support Dept
2 weeks paid vacation is great
Review from Customer Support Dept
Great place to work. Good benefits, Fair wages and Awesome Staff.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Missed pay raises during Covid. Commission cut 1st month and was in top ten. Started in January knowing starting rate was too low, to live on. I knew within three months I would be ok, but that changed. Was not laid off, even though I would have made more on unemployment. I stayed and stressed
Review from Customer Support Dept
Great results or excellent performance provided is not truly valued if your value is only determined by comparison. Compensation is not just about salary and benefits. Being compensated with flexibility and life balance should also be goals for retention.
Review from Customer Support Dept
If I was full-time I would have benefits and make a higher hourly wage, which would be preferable.
Review from Customer Support Dept
Hourly wage is laughably small. And while the position is commission based, the goals are set high enough it’s nearly impossible to
Review from Customer Support Dept
What are some of the best things about your team?
Funny, enjoyable to chat with
Review from Customer Support Dept
driven mindset. like to be social
Review from Customer Support Dept
The people that I work with are very positive and have a good attitude. Everyone treats the other members of the team in a very respectful manner. They help motivate each other and everyone pitches in.
Review from Customer Support Dept
We work together in a fast-paced, yet relaxing environment. We all know what we are supposed to be doing, and effectively get things done on time if not well ahead of schedule.
Review from Customer Support Dept
They are all so fun and amazing people to work with. They do their jobs but don't take it too seriously.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Enterprise Rent-A-Car yet.
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What is most positive about the culture and environment at your company?
Rules and expectations are achievable
Review from Customer Support Dept
The people make the difference.
Review from Customer Support Dept
My bosses are friendly and chill. They don't take accidents too seriously and are easy to be around.
Review from Customer Support Dept
Upbeat and friendly. Make sure to not only promote different cultures but are also very supportive.
Review from Customer Support Dept
What needs to change to make the company culture better?
riding so tight on staff and with resources on thin margins is bound to cause stress and eventually failure. This will let down customers and will cause employee burn out.
Review from Customer Support Dept
Planning of fleet. Pay people more will help keep good workers
Review from Customer Support Dept
What did you like most about the interview process?
Done remotely via Zoom, easy
Review from Customer Support Dept
the preview given by being in the operation
Review from Customer Support Dept
For me, the interview process was very relaxed and in a comfortable setting. Feedback was very quick.
Review from Customer Support Dept
It was a process. It was not just put in an application, and then sent in front of a person with simple questions. There was an application, then an email screening, then a phone screening with a member of HR. THEN a face-to-face interview. Challenging yet engaging.
Review from Customer Support Dept
They did a great job with communication and it wasn't too stressful
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Enterprise Rent-A-Car yet.
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What makes you most happy at work?
Happy customers and local branch cooperation
Review from Customer Support Dept
Interactions, developing self and others, seeing work pay off
Review from Customer Support Dept
I enjoy the opportunity to interact with my coworkers and customers. Through my position I have the opportunity to interact with different types of people. When I am able to speak with a customer and put I smile on their face, it makes me feel good.
Review from Customer Support Dept
Getting paid and working with the people that I do.
Review from Customer Support Dept
My coworkers and the simplicity of my job
Review from Customer Support Dept
What's going wrong and how can it be improved?
Put customers AND employees first over profit
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Enterprise Rent-A-Car yet.
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What would you most like to see improved at your company?
Better hourly rate. Fair, obtainable goals for commissions. Ethical sales. Punishment of employees that blatantly deserve it.
Review from Customer Support Dept