Food lion Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Food Lion does not give me anywhere close to enough hours despite me showing great work ethic
Review from Customer Support Dept
Review from Customer Support Dept
Not great upper level management is terrible makes people cry but love the employees I work with
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Excellent compay! Nice to employees and excellent team members.
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What do you like best about the leadership team?
Works with me on my schedule and she is compassionate.
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Excellent Company to work for!
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Always supportive of personal growth
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they are friendly and at least one of them cares enough to let me know my schedule when i do not get it in my email
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Thay treat you with respect and they have excellent customer service skills which they extend to their employess. They are also great about providing accomodations if you need it.
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What does the leadership team need to get better at?
they need to get better at scheduling
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Actually listening to us and investigating both sides and finding the real truth
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Knowing what they are doing
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Attitude adjustment also learning how to talk to people like adults not children
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Doing work and promoting those who are doing well
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What is the best part about your compensation package?
Haven't gotten any yet I was I'm my probation period
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Great pay and bi-weekly paydays!
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it is within my price range
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The length of years with the company
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After I had been here 6 months I got holiday pay
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Why do you feel undervalued and what would make you feel better about your compensation?
For me to be making the same as every other Supervisor! I want all my backpay for the all the extra “supervisor work I’ve done with normal front end cashier pay.” I was promised supervisor pay in my interview after 2 weeks of training and I’m still making the same as what I started o
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Part time benefits are expensive. Rate of pay is above minimum wage but not great if you are part time.
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Putting forth extra efforts with lack of acknowledgement
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seems know one in management has any idea what the rest of the managers are doing, even the store manager has no idea what is team is up to, seems like he does not care
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Full time workers get the best benefits, and it is hard to become a full time empolyee to be able to get great benefits. Most people are part time.
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What are some of the best things about your team?
All of my coworkers are friendly
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My fellow employees and office leads
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There are none! Haven’t been part of a company meeting with this group of people since I’ve started in which I thing would be highly effective and help us to be all on the same page each
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We have never had a meeting.
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Our team works great together!
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What do your coworkers need to improve and how could you work together better?
Work as a team together
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They need to be better informed on standard practices and held accountable when not performing at the best of their abilities.
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More willingness to help from management. Some managers are willing to jump in and help as needed but there are a lot that feel it's not their job to do and won't help.
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What is most positive about the culture and environment at your company?
The coworkers are the most positive part of the job
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Interacting with the customers and fellow employees.
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Everyone is friendly with an upbeat attitude.
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the town atmosphere and people
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There is a sense of community
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What needs to change to make the company culture better?
1st, I need to see in my checks what I was promised upon starting. 2nd, we need team meetings, it’s a MUST, and maybe shifts instead of having people come in at random hours, that way group meetings can be had without having to pull anyone off a register and the store can still operate as usua
Review from Customer Support Dept
Give your people an upbeat place to work show them you care about them more than just what they can stock and how fast. We are people to treat us as such.
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More professionalism from the top down (a lot of leaders lack basic professionalism).
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What did you like most about the interview process?
I didnt interview. I was a rehire
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Relaxed environment and friendly management made interviewing easy.
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It was quick and simple.
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direct question and short interview
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They were eager for employees
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What would you improve about your company's interview process?
Don't assume or think someone is what u think they are everyone goes through stuff
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communication is now where to be found between managers and assistant managers and mod's
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What makes you most happy at work?
Coworkers and customers and my office leads
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my co workers and our wonderful customers we interact with on the daily.
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My customers and putting a smile on their face before they walk back outside Food Lion’s door
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I am contributing to my family and I do love my customers.
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The smile on each customers face.
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What's going wrong and how can it be improved?
My store manager needs to adjust het attitude or she will not have no workers
Review from Customer Support Dept
I don't think anything will fix the problems in this company, but, a good first step would be to pay us better so that we can afford gas for the car to come to work and the bills. Second stop pushing unrealistic goals on your teams. An let people breath don't jump down there throats all the time.
Review from Customer Support Dept
It comes down to leaders. More effective leaders with respect for their employees will have a positive impact.
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