Hampton Inn CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
I make money, it is a job , not a career. It is not something I will do long-term
Review from Customer Support Dept
What do you like best about the leadership team?
Leadership is amazing! By far the best managers i have had yet!
Review from Customer Support Dept
Work with us on scheduling
Review from Customer Support Dept
Real people, great understanding. Knows how to play the firm but fair method to management.
Review from Customer Support Dept
Great leadership and great company to work for. The care about their employees.
Review from Customer Support Dept
The Leadership Team is very decisive
Review from Customer Support Dept
What does the leadership team need to get better at?
Teamwork and cooperation. Communication is also needed.
Review from Customer Support Dept
Get better us very awful
Review from Customer Support Dept
At the local level, the leadership team needs to get better. At the national level, the way things are being set up are a great setup for employee success. A strong employee reflects a strong company is a great idea. At the local level, that's not something attainable due to the company culture.
Review from Customer Support Dept
At my location, our management tends to pass most of their responsibilities to lower-level employees, and take credit for their work. I'm happy with leadership from the corporate level, though.
Review from Customer Support Dept
leadership needs to communicate more with staff
Review from Customer Support Dept
What is the best part about your compensation package?
the insurance and go365 perks
Review from Customer Support Dept
I have a decent Healthcare package that is affordable
Review from Customer Support Dept
Low cost hotel rooms anywhere in the world.
Review from Customer Support Dept
I have simple benefits but like them
Review from Customer Support Dept
The pto. I love that we can keep accumulating and there is a high cap of 250 hours
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel as though we do not get enough appreciation for the work that we do. I strongly believe we are underpaid.
Review from Customer Support Dept
paid more for the extra hard work i done
Review from Customer Support Dept
Better benefit more wages would be great
Review from Customer Support Dept
Equal or better pay than what my position would get with another company doinf same job and same experience. Better health care. Ease of vacation day usage. No passing the buck for meeting quota and percentages. Same standard for all employees and not just holding a few more responsible
Review from Customer Support Dept
The amount of work to exceed customer service by any department outweighs the amount employees are paid. Due to being a franchised property, our employee benefits are optional, and any incentives to do better are minimal. Bettering the culture of the company are also not a high priority.
Review from Customer Support Dept
What are some of the best things about your team?
They are all kind and extremely helpful!
Review from Customer Support Dept
We all people in get alone
Review from Customer Support Dept
We work together to get the job done right.
Review from Customer Support Dept
Team work, generally get along with one another
Review from Customer Support Dept
As front desk we try to work together even though our manamgement team doesn’t.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
My coworkers need to take the job more serious. I strongly believe that if we were appreciated more, the attitude and environment would be a lot better.
Review from Customer Support Dept
They need to show up, stop calling in sick. And be more professional around guests. Be more aware that they are there to work not socialize with each other.
Review from Customer Support Dept
Less kids on social media and more care into their jobs. More viewpoints being accurate and similar and not way off point or even appropriate for the type of job. Less personal and less relying on non industry experience to pull from. Better if drug tests and criminal checks
Review from Customer Support Dept
There is a high need to gain effective communication between all the coworkers, improving teamwork, and decreasing the workload per person by allowing more people to work together. A minimal one person per shift is not ideal, especially during peak hours. No improvement is possible if we're alone.
Review from Customer Support Dept
The team has gone through multiple changes due to the poor management styles of the GM.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
we talk and get to know each other and our guest at the hotel. Some of us have worked together for 6 + yrs and some of the guest have been staying at the elizabethtown ky location for A LOT LONGER than any of us have been working there.
Review from Customer Support Dept
The friendliness of the guests and staff.
Review from Customer Support Dept
nothing at all only bad vibes
Review from Customer Support Dept
The front desk staff food
Review from Customer Support Dept
Everyone is friendly and helpful.
Review from Customer Support Dept
What needs to change to make the company culture better?
A more professional attitude among staff
Review from Customer Support Dept
Nothing! Working for Hampton Inn is AWESOME!
Review from Customer Support Dept
The employee morale is very low
Review from Customer Support Dept
What did you like most about the interview process?
one on one with department head and one on one with gm before your hired....2 interview process
Review from Customer Support Dept
The managers were kind and really listened to what I had to say.
Review from Customer Support Dept
Great customer service cvery body was nice
Review from Customer Support Dept
It was short and to the point, could I do the job?
Review from Customer Support Dept
Asked about what I had done in my previous job.
Review from Customer Support Dept
What would you improve about your company's interview process?
they get way to personal
Review from Customer Support Dept
What makes you most happy at work?
The fact that I'm able to work full time by being allowed to sit instead of being forced to stand all shift gets me excited to work for this company! The pay may not be the best but the job is so easy that I can't complain!
Review from Customer Support Dept
I LOVE my guest and co workers!
Review from Customer Support Dept
Matching customer expectations and getting the job done.
Review from Customer Support Dept
Compliments. For myself and for the company and service. Seeing regular and vip customers
Review from Customer Support Dept
To work with my fellow coworkers
Review from Customer Support Dept
What's going wrong and how can it be improved?
Better pay and more appreciation could boost my mood.
Review from Customer Support Dept
Better wages or better benefit
Review from Customer Support Dept
We need to be paid more for the things we deal with. We work in a popular area and the pay does not fit the job resposibilities. And it’s totally unfair that we could get paid 5 more dollars working 15 min down the street.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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