iQor Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I DESCRIBE MY OVERAL EXPERIENCE AND ALMOST 1MONTH IN VXI COMPANY
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What do you like best about the leadership team?
Their patience, dedication, positive mindset
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There is support from HR to your fellow co-workers. My supervisor is involved and the floor walkers are ready to assist. Training is thorough and perfect for your success!
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I want to be apart of the leadership team eventually.
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What does the leadership team need to get better at?
be nice with their agents, always look where they came from. Be a good leader or example with the agents.
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They need to stop with the harassment and not paying their employees what they see fit but what the employees works
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The training process was rushed many of the new hires was not ready to take calls based on the lack of time.
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communication, offering higher pay, offering paid holidays, you name it they need improvement! This is a terrible company to work for
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Listen to the employees and not just be concerned with stats
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What is the best part about your compensation package?
The insurance that is offered
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HMO and bonuses from the company
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The compensation is very competitive.
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The employee perks, discounts and benefits.
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the life insurance and other benefits
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Why do you feel undervalued and what would make you feel better about your compensation?
Our management on Tmob NY1 Sta rosa site doesn't know how to value their employees. They don't care about the problems or whats happening with their agents.
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The amount of accounts thrown at me that my coworkers can't keep up with and keeping up with my own, and still doubling what the team does i should get a HUGE raise. They pay way too low for their expectations set so high.
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If they looked at what we go through and what it takes to do the job
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What are some of the best things about your team?
My imediate team is great
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IM STILL GREATFULL ABOUT THE ,MY TEAMWORK IS A GOOD JOB WORKNG
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Teams effort when it comes to giving the best customer service
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Everyone is kind and helpful
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Everyone is willing to help each other succeed. We truly appreciate and like one another.
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What do your coworkers need to improve and how could you work together better?
I don't have problems at all with my colleagues, The OM, some of the supervisors and coaches are the problem with the community of Tmob NY1 Sta Rosa site.
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We need a leader that will not lead by example but with honesty and not manipulation
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The co workers need to support each other during the training process.
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They need to stop "passing the buck". Work the account, 1 call resolution. not this nonsense they do of "oh it's not my account i'll take some of the info and then send it off to the collector to deal with" IF the customer wants invoices send them the invoice, dont email the collector to do it.
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What is most positive about the culture and environment at your company?
Your motivated based off who is sitting near you
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Their were good people in iqor they left now the enviorment is not good to work.
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Open Door Policy. Executive Management are easily to approach and they make sure that we gonna have a conducive place to work with a great smile on our faces.
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There is room for advancement
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We want everyone to succeed and truly care about our quality of care for our customers and companies in contract with.
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What needs to change to make the company culture better?
Change the OM or the leaders that are not good leaders. It may cause of resigning of some of the agents.
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They need to follow their code of ethics. Provide the right support and equipment.
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Higher pay, computers that work properly not what we use now. they don't have proper programs, have to shut down all the time due to errors. need better communication. need to pay employees for holidays, you are choosing to close why should we have to use pto time or not get paid.
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Learn to be more laid back
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What did you like most about the interview process?
The friendliness of all the interviewer from the company
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Nothing because i am going through a big problem in iqor right now .
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Recruitment team are good and nice.
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She was easy to talk to
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It was laid back and casual.
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What would you improve about your company's interview process?
communication should be better during hiring process
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What makes you most happy at work?
interacting with different employee and learning from them
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Having awesome smile from my colleagues.
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To save my customer money and keep them from leaving Sprint for a competitors service.
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I love IQOR and i plan on being with them for a long time. I want this to be my career.
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My workmates and food of course
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What's going wrong and how can it be improved?
Everything wrong the pay and how they treat employees
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They jack up prices without a warning and leave customers to pay for the increase
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Hope that Iqor can see the negative people inside of the company. In that case maybe iQor will be a better.
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The training needs to be extended, more mock calls and better preparation.
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Higher pay would be a start. Get proper working computers would be the next thing.
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What do you like best about your company?
Sometimes there are incentives for working overtime.
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What would you most like to see improved at your company?
Communication, knowledge, and a more suitable base pay
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