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Bad pay, poor management, fear-based motivation, strongman leadership style, no empathy, hostile work environment.
What do your coworkers need to improve and how could you work together better?
Focus on customer service. Understand that your customers are people too. Treat your coworkers with respect and dignity. Follow the rules once in a while.
What does the leadership team need to get better at?
Recognizing that stock results are short-term and Barney Kroger built this empire by thinking long-term and focusing on building up his people. Even Dave Dillon focused on developing people, not on ‘mega events’ and fancy advertisement tricks.
What needs to change to make the company culture better?
Department supervisors add stress, drama, and create a hostile atmosphere. Develop these people to be leaders, teach them to build relationships based on trust and to use positive motivation tactics. Encourage them to empower employees to make the shopping experience great.
What's going wrong and how can it be improved?
The company has forgotten that our niche in the market was customer service. Low prices are nice, but they come at a cost. Don’t lose your high-end clientele by trying to add low-income to your list. Let Wal-mart be wal-mart and you try to be Kroger instead.
Why do you feel undervalued and what would make you feel better about your compensation?
The competition is hiring at a higher wage-rate than the wage cap at Kroger. You ask for world-class customer service, give us pay that offers us incentive and motivation. Make the pay good enough that people wish for a job here, and we’d stay longer. Take care of us and we will take care of you.
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