LexisNexis Legal & Professional Customer Support Department Employee Reviews

Stable, fast paced and constantly changing

Review from Customer Support Dept · Posted 10 days ago

A positive experience with a supportive team, good working environment and manageable workload

Review from Customer Support Dept · Posted 12 days ago

My experience has been rewarding, offering continuous learning, increased responsibility, and strong teamwork. Challenges along the way have strengthened my problem-solving skills and professional growth.

Review from Customer Support Dept · Posted 12 days ago

LexisNexis is a good company but needs to make a real culture change in the way people work. There are too many processes and no one wants to make a decision to shake things up except enticing people to use GENAI tools. The company should care more about their employees and their customers more

Review from Customer Support Dept · Posted 16 days ago

My overall experience at the company has been positive, supportive, and full of opportunities to learn and grow.

Review from Customer Support Dept

They push for agility and innovation within our organization

Review from Customer Support Dept · Posted 10 days ago

Their clear communication and supportive leadership

Review from Customer Support Dept · Posted 12 days ago

How they assist and encourage each colleague to advance in technology

Review from Customer Support Dept · Posted 12 days ago

Directive Leadership driven by high targets

Review from Customer Support Dept · Posted 16 days ago

How we can talk comfortably while maintaining professionalism. Everyone is helpful and committed to creating a respectful, supportive environment.

Review from Customer Support Dept

fairness and equality among regions.

Review from Customer Support Dept

A great leader anticipates change, keeps the team confident, and plans ahead for their continued growth.

Review from Customer Support Dept

taking time in knowing their people

Review from Customer Support Dept

Annual incentives have been reduced. Engagement activities, now funded by the BU, have also been reduced.

Review from Customer Support Dept

Doing what they say. Employees are important, not shown in how they treat or the raises given. Customers are number one, but we don't do the work needed for our current customers.

Review from Customer Support Dept

My salary, bonus and Medical Aid

Review from Customer Support Dept · Posted 12 days ago

Car allowance as it helps

Review from Customer Support Dept · Posted 12 days ago

The Maxicare benefits has been helpful to us throughout the year.

Review from Customer Support Dept

The HMO with up to 4 dependents under Maxicare with established Primary Care Clinic across different location was really helpful and hassle free. Maxicare beneficiary no longer needs to line up in queue for approval and unnecessary process on affiliated clinics / hospitals.

Review from Customer Support Dept

HMO up to 4 dependents and insurance benefits

Review from Customer Support Dept

I believe employees who consistently contribute, upskill themselves, and take on broader responsibilities should be compensated fairly for the value they bring. Such growth, effort, and contribution should be more clearly reflected in my compensation.

Review from Customer Support Dept · Posted 10 days ago

Benefits are not great regarding personal perks such as discount as the platform do not give better incentive than other online platform for shopping for instance

Review from Customer Support Dept · Posted 16 days ago

undervalued in a sense that my work is still valued as an individual contributor and not as a part of a team who wants to make a difference.

Review from Customer Support Dept

In terms of the current inflation, I feel that my compensation could be more competitive and the benefits could be better.

Review from Customer Support Dept

When someone consistently performs tasks beyond their original responsibilities — and has done so for years, even outperforming so

Review from Customer Support Dept

Eagerness to assist and help

Review from Customer Support Dept · Posted 10 days ago

Supportive team, with good communication and cooperation

Review from Customer Support Dept · Posted 12 days ago

They are helpful and reliable and will always have your back

Review from Customer Support Dept · Posted 12 days ago

Their resilience and their team work spirit

Review from Customer Support Dept · Posted 16 days ago

The best things about my team are how supportive, collaborative, and reliable everyone is.

Review from Customer Support Dept

They should stay relevant and learn to set emotions aside when necessary to make sound, objective decisions.

Review from Customer Support Dept

Camaraderie, empathy and just by being professional.

Review from Customer Support Dept

Ensure everyone knows their role and what is expected of them to avoid overlap and confusion and encourage giving and receiving constructive feedback to help each other grow.

Review from Customer Support Dept

we're all good as a team

Review from Customer Support Dept

Consistency and alignment on the process.

Review from Customer Support Dept

fast paced and innovation centered

Review from Customer Support Dept · Posted 10 days ago

The supportive and collaborative environment, where colleagues work well together and communication is open

Review from Customer Support Dept · Posted 12 days ago

The most positive aspect of the culture, from what I’ve seen, is the emphasis on collaboration and continuous learning. People seem encouraged to share knowledge openly rather than work in silos, which creates a more supp

Review from Customer Support Dept · Posted 12 days ago

The culture is positive because it balances professionalism with genuine friendliness, making it easy to work together effectively.

Review from Customer Support Dept

I appreciate the work-life balance and compensation & benefits program of RELX | Reed Elsevier. The initiatives like Learning & Development events and Operational Excellence program are all designed to make the employees have an initiative aligned with purpose and professional progression.

Review from Customer Support Dept

A Leader that genuinely care about the success of every personn on their Team. There are too many EGO in the top management who like the sound of their own voice and no one seems to listen. People still work in silo and often say this is not part of my JD

Review from Customer Support Dept · Posted 16 days ago

have more diversity. most of our jobs are really repetitive that sometimes I feel like we're no longer learning. It would be helpful if there would be more upskill trainings. not everyone can do six sigma. upskill trainings like how to use excel or other technical skills that we can choose from

Review from Customer Support Dept

Listening to employees about their managers when there is an issue and be more supportive. Being more open to ideas and less judgmental. To continue to improve as "this is how is has always been" statement needs to stop. Be accountable and action orientated

Review from Customer Support Dept

Reaching my personal growth goals

Review from Customer Support Dept · Posted 10 days ago

Helping clients and providing good service

Review from Customer Support Dept · Posted 12 days ago

Engaging with our clients about our world-class products

Review from Customer Support Dept · Posted 12 days ago

My input for my team and trying to make a better environment for them. The change even small I can make to their day to day work

Review from Customer Support Dept · Posted 16 days ago

Feeling supported and being part of a team that communicates well and works together.

Review from Customer Support Dept

I feel that there are less professional development opportunities for me since my immediate supervisor only favors team members who are active in engagement. My supervisor is also micromanaging with less support on my growth. She is constantly picking up on me and I feel so intoxicated with her ways

Review from Customer Support Dept

I don't like the way my counterparts in US and UK treat us here.

Review from Customer Support Dept

A lot of times i feel like I'm just dragging myself to work. Progress is very slow and yet we are expected to do a lot. Sometimes there are task that I don't believe is something that should be passed on to us.

Review from Customer Support Dept

not really sure about it

Review from Customer Support Dept

Very little opportunity for growth

Review from Customer Support Dept