Microsoft CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
I like it in general and think it was a good choice for me to be working here
Review from Customer Support Dept
What do you like best about the leadership team?
Microsoft's executive leadership seems committed to a good workplace.
Review from Customer Support Dept
one mission to help every person and every organization on the planet achieve more, everything we do is bound to that.
Review from Customer Support Dept
Value and mission alignment with a diverse and inclusive culture
Review from Customer Support Dept
They are consistently up to date and are able to be in touch with everyone working
Review from Customer Support Dept
the futuristic vision and product strategy
Review from Customer Support Dept
What does the leadership team need to get better at?
They need to better communicate their strategy.
Review from Customer Support Dept
Keeping their employees well trained and rewarded for their work
Review from Customer Support Dept
Too many layers of mid-mgmt. Directors lose touch with workforce and direct mgrs. unable or unwilling to go to bat.
Review from Customer Support Dept
They are looking out for themselves, not for their subordinates.
Review from Customer Support Dept
Understand customer needs and the true work being done by individual contributors. Remove middle management and bring in a new leaders.
Review from Customer Support Dept
What is the best part about your compensation package?
The health insurance is amazing
Review from Customer Support Dept
it is fair compared with other companies on same job
Review from Customer Support Dept
Performance base, so keep you fighting everyday to improve
Review from Customer Support Dept
health care is the best part
Review from Customer Support Dept
It pays well and we get Microsoft exclusive rewards
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
They never keep their word.
Review from Customer Support Dept
salary correction is needed in cities like Seattle where inflation rate has increased highly in last few yeard
Review from Customer Support Dept
I would like my compensation to reflect what I see in the job market.
Review from Customer Support Dept
Management is getting worse and worse. Skills are not appreciated anymore in CSS as much as "management projection"
Review from Customer Support Dept
Left another job making $6000 more a year just to be here. I see the contracts on what is charged for my work & I get less than 1/4 of that
Review from Customer Support Dept
What are some of the best things about your team?
Teams can vary widely within Microsoft. With that said, my team is great. we are collaborative and my teammates are all great people. Make sure you get a pulse for your team before joining. Not all teams are like this.
Review from Customer Support Dept
diversity and inclusion is all around and very important
Review from Customer Support Dept
Diverse , respectful and better together attitude
Review from Customer Support Dept
They are some of the most friendly people I know and work well with one another
Review from Customer Support Dept
How they all fall in line when a problem needs to be fixed or handled. They know how to get it done and get it done right.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
nothing they are fine just the way we are
Review from Customer Support Dept
Stay more focused on customer satisfaction.
Review from Customer Support Dept
Too many meetings where nothing is accomplished.
Review from Customer Support Dept
Senior Engineers at CSS treat the more "junior" (note quotes) Eng like "kids" or just "dumb". With time you find out that they are not "gods
Review from Customer Support Dept
On the whole, very smart people and good to work with.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Collaboration within my team is really good.
Review from Customer Support Dept
clear goals and customer first culture
Review from Customer Support Dept
Driving to a unified mission
Review from Customer Support Dept
Diversity inclusion, good opportunities, great ideas
Review from Customer Support Dept
The sense of community and comradery
Review from Customer Support Dept
What needs to change to make the company culture better?
Change the culture on the top and it will go down to the management team
Review from Customer Support Dept
Improve the review process to make it more transparent. You cannot use numbers to drive daily behavior and then ignore them come review time
Review from Customer Support Dept
Start looking out for your people instead of the bottom line, like the old days.
Review from Customer Support Dept
Middle managers overwork their teams to prove to leadership that they are focused on business goals. Unfortunately losing customer focus.
Review from Customer Support Dept
Teamwork
Review from Customer Support Dept
What did you like most about the interview process?
many levels and good systems to avoid prejudice
Review from Customer Support Dept
Many people and secure of bias and prejudice
Review from Customer Support Dept
What would you improve about your company's interview process?
The interview process at Microsoft is very slow and inconsistent
Review from Customer Support Dept
What makes you most happy at work?
I get to do interesting things at work each and every day.
Review from Customer Support Dept
helping customers with their daily issues and been that go to person
Review from Customer Support Dept
Is a differential challenge always
Review from Customer Support Dept
Engaging and interacting with customers
Review from Customer Support Dept
Being able to help my customers achieve their goals through our technology
Review from Customer Support Dept
What's going wrong and how can it be improved?
I feel like we are trapped to a certain degree in the way we used to things instead of adapting. I also feel like we do not invest in our people enough which often results in us losing our really good employees to the competition because they have either been poached or have been overlooked
Review from Customer Support Dept
It is frustrating how people at this company are more worried to "project themselves" than helping the customers, at least in Support
Review from Customer Support Dept
The old-timers get shafted on work/life balance. There is a clear emphasis on attrition to obtain a more inexpensive workforce.
Review from Customer Support Dept
Bad manager, protected by leadership who is only interested in showing results.
Review from Customer Support Dept
Team mates do not interact anymore
Review from Customer Support Dept
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What would you most like to see improved at your company?
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