MISUMI Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
I love that the MISUMI Leadership team is knowledgeable about the role Customer Service plays in keeping the company going. I'm very impressed with the appreciation we receive from those of you at the top. Also, I love that you value our feedback when it comes to training.
Review from Customer Support Dept
They make decisions off data and think logical. They look at the whole picture before making decisions and think of Employee and customer.
Review from Customer Support Dept
grit and always being there for all on the team you are leading
Review from Customer Support Dept
flexibility and transparency but the corp culture is something people talk about here
Review from Customer Support Dept
Sharing ideas and initiatives. All voices are allowed to be heard.
Review from Customer Support Dept
What does the leadership team need to get better at?
Sheranese is an amazing Leader, Antoine is a great director they both have brought so much change to the department.
Review from Customer Support Dept
Less special treatment when it comes to certain reps. They need to treat the CS reps like human beings and not overwork them via mandatory overtime on weekends. Lack of support from them makes the job unbearable. Less drama and gossip and more managing AND DOING WORK.
Review from Customer Support Dept
Being Flexible, understanding and not gossip about you, be professional. They seem to not care when it comes to family.
Review from Customer Support Dept
Having intentional conversations with employees before issues become out of hand.
Review from Customer Support Dept
What is the best part about your compensation package?
I love that we are offered satisfactory benefits for health insurance and dental.
Review from Customer Support Dept
the office free food and treats
Review from Customer Support Dept
Health insurance is really good and makes the whole ordeal of working here much more bearable.
Review from Customer Support Dept
Medical Benefits should kick in on the 1st day
Review from Customer Support Dept
Health benefits and compensation are both important.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Bilingual compensation is not offered to spanish speakers, opportunities for growth are CERO, once in CS stuck in CS everyone pushes back any opportunity of growth or promotion and raise.
Review from Customer Support Dept
Equal benefits/treatment compared to the other departments.
Review from Customer Support Dept
I don't mind the work and tasks that are given to me, but I feel I should also be compensated in some way for playing multiple roles within the department.
Review from Customer Support Dept
I feel that with all the amount of work that we do it should be more like $24/hr
Review from Customer Support Dept
CS is underpaid for the complex and amount of work we do and the size of the team we manage. However, I am ok with short term pain for long term solutions.
Review from Customer Support Dept
What are some of the best things about your team?
I love that the Customer Service team is so helpful and seems to really value teamwork. Instead of just coming to work, keeping to ourselves, and expecting everyone to just know what to do, the team values teamwork and communication. If you have a question, someone is always willing to help.
Review from Customer Support Dept
There are toxic people in CS such as Ina Smith and others that play along with her negativity it makes it impossible to work as a team, especially because Nicole hatchko is behind it
Review from Customer Support Dept
Cooperative, supportive, invested, and empathetic
Review from Customer Support Dept
Being united and working as a team.
Review from Customer Support Dept
we work well together for the best of all of us
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of MISUMI yet.
Be the first to contribute a review.
What is most positive about the culture and environment at your company?
I love that MISUMI is a Japanese company and the business culture from Japan has kept going here. I also love how this company is welcoming to everyone and provides equal opportunities to succeed.
Review from Customer Support Dept
No positive feedback what so ever.
Review from Customer Support Dept
All people I come across seem to be friendly and love to help new hires learn.
Review from Customer Support Dept
all the culture are so welcoming but mostly Hispanic and Indian
Review from Customer Support Dept
Nothing. The work environment is toxic and is fueled by drama and gossip. Even management such as supervisors and the director himself involve themselves in drama (often thriving from it) and use it to their own benefit.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of MISUMI yet.
Be the first to contribute a review.
What did you like most about the interview process?
There aren't any Interviews reviews of MISUMI yet.
Be the first to contribute a review.
What would you improve about your company's interview process?
There aren't any Interviews reviews of MISUMI yet.
Be the first to contribute a review.
What makes you most happy at work?
I love the culture and the environment here at MISUMI. The people are who make this company great.
Review from Customer Support Dept
The people and teaching, coaching.
Review from Customer Support Dept
my own little desk space
Review from Customer Support Dept
relationship with others is something I am looking for
Review from Customer Support Dept
Improving the team spirit and performance.
Review from Customer Support Dept
What's going wrong and how can it be improved?
We need to remove all the toxic negative people but HR doesnt want to do the right thing HR listens to the wrong people and this is the ongoing issue we have they always have the last word and make the wrong decisions they never care or take proper action
Review from Customer Support Dept
Everything. Lack of basic human decency from management. 0 support. It always feels like management is working against you instead of working with you.
Review from Customer Support Dept
Being Flexible, especially with your long term employees. Give us options, show you care about us personally not just see us as a working robot.
Review from Customer Support Dept
If managers stopped pressuring overtime and cared about the team as individuals with lives outside the office.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of MISUMI yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of MISUMI yet.
Be the first to contribute a review.