Nextdoor Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The leadership team is very honest and transparent
Review from Customer Support Dept
They're investing in the right things, content moderation, trust & safety efforts, working to ensure the platform is a safe place for all neighbors.
Review from Customer Support Dept
They've got experience and they have a willingness to change course and direction in the face of substantive feedback and data indicating they're making a mistake.
Review from Customer Support Dept
Sarah Friar acts with transparency and humanity. The team is diverse.
Review from Customer Support Dept
Leadership team is transparent
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of Nextdoor yet.
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What is the best part about your compensation package?
i like the health insurance
Review from Customer Support Dept
Everything looks good, the mix of stock and cash is good.
Review from Customer Support Dept
health insurance package, xmas holidays
Review from Customer Support Dept
Now that we are a public company, the salaries have been upleveled to be more competitive.
Review from Customer Support Dept
the package of the health insurance
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Inflation is rampant, I know times are lean, but comp adjustments in the last cycle were a little too lean for my liking.
Review from Customer Support Dept
In general, I'm of the impression that I'm underpaid relative to similar roles in other public companies. There's also some benefits that are fairly inflexible and should have more flexibility for how the employee should utilize them.
Review from Customer Support Dept
Bad managers are not recognized or removed. A clear lack of appreciation and disinterest in the employees career growth or advancement. Lack of recognition for contributions.
Review from Customer Support Dept
People who were hired years ago are not being paid as generously as people who are hired today.
Review from Customer Support Dept
What are some of the best things about your team?
Open, constructive, fun, honest, helpful
Review from Customer Support Dept
They're thoughtful, kind, we have each others back, we're all rowing in the same direction and we're working towards building a stronger and more durable company and business.
Review from Customer Support Dept
They're thoughtful, engaging, honest, sometimes brutally so, and they're fun to hang out with outside of the office as well.
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I love my team. Community, collaboration, honest feedback, grit and humor!
Review from Customer Support Dept
Nextdoor has a Collaborative work environment
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
freedom to work from office or home, simplicity
Review from Customer Support Dept
it is very inclusive and everyone is accepted for what they are
Review from Customer Support Dept
There's a genuine desire to do the right thing. People aren't bogged down in appearances or "faking it" to get ahead. People put in the work and everyone feels heard, even if they don't get their way.
Review from Customer Support Dept
People genuinely like interacting with one another, everyone is bought into the broader culture and mission around what we're trying to build and accomplish together.
Review from Customer Support Dept
The employees truly believe in and live the mission of the company.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
There aren't any Interviews reviews of Nextdoor yet.
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What would you improve about your company's interview process?
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What makes you most happy at work?
The space, the nearby amenities, the opportunity to interact with my coworkers in real life (and not on a goddamn screen).
Review from Customer Support Dept
Building technologies that connect people in healthy, useful ways
Review from Customer Support Dept
Feedback from co-workers which is given pretty freely
Review from Customer Support Dept
having clear objectives to work on to develop my knowledge and skills
Review from Customer Support Dept
Make impact, influence the program I work for.
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What's going wrong and how can it be improved?
i would enjoy a better definition of roles, with clear tasks and boundaries. In my team we are often overlapping
Review from Customer Support Dept
1.We've rushed to hire w/out having thoughtful conversations about how roles should interact and collaborate. People develop OKRs in a vacuum, without realizing all the people that will need to contribute. 2. Obsession w/ winning PR war instead of building awesome products that speak for themselves.
Review from Customer Support Dept
Everything is a battle in our high growth environment. Resources are scarce. People don't take on evolved or 'right' work so they can succeed at specific OKRs (e.g. selling an inferior product with excessive churn to meet a goal, pushing out a mediocre MVP without testing so a timeline is met).
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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