Petco CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Some managers will actually respect you and treat you like family (usually not though)
Review from Customer Support Dept
Team members are not properly trained which results in poor customer service. Pretty much figured out everything myself and hands on experience.
Review from Customer Support Dept
Fun and driven to succeed
Review from Customer Support Dept
They care about the employees
Review from Customer Support Dept
The are good at being leaders.
Review from Customer Support Dept
What does the leadership team need to get better at?
They need to pay service teams that bring in all the customers
Review from Customer Support Dept
Everything . They can be so hypocritical
Review from Customer Support Dept
Management is hypocritical and demanding.
Review from Customer Support Dept
Not being dismissive and passive aggressive.
Review from Customer Support Dept
Communication to store level! Asking employees for their input more often.
Review from Customer Support Dept
What is the best part about your compensation package?
Tips are a big help. The commission was very much in Petco favor
Review from Customer Support Dept
Medical Coverage and short term disability
Review from Customer Support Dept
Medical insurance and life insurance.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Paid less after working there for 2 years, while new people are paid more than me. Treated like I am disposable and do not matter
Review from Customer Support Dept
I feel undervalued because i feel like i am the only one helping customers facing shelves or taking care of the animals
Review from Customer Support Dept
Some praise for the good I do and a raise
Review from Customer Support Dept
Benefits could have been better
Review from Customer Support Dept
We need more employees to work here
Review from Customer Support Dept
What are some of the best things about your team?
Coworkers being there for you emotionally when management is bad. People willing to teach you how to do things
Review from Customer Support Dept
They're efficient but they take frequent breaks
Review from Customer Support Dept
I have some good and funny people I work with
Review from Customer Support Dept
Work together well and always positive
Review from Customer Support Dept
We are united in misery and oppression
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Be available to help customers. Just plainly help get tasks done instead of only worrying about tasks and the store and animals when corporate come in
Review from Customer Support Dept
I work with all females. I’m not sure there is anything to be done about avoiding drama.
Review from Customer Support Dept
accountability and acting like adults.
Review from Customer Support Dept
Nada we good
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Some coworkers are like family
Review from Customer Support Dept
Working with the dogs is the best part
Review from Customer Support Dept
The people and company culture
Review from Customer Support Dept
Everyone is nice to work with.
Review from Customer Support Dept
Management throws you under the boss and will berate you in front of customers, even if not your fault, to save skin.
Review from Customer Support Dept
What needs to change to make the company culture better?
Focus on priorities everyday that need to be done dont bring personal life into work.
Review from Customer Support Dept
Everyone has to have the same rules and respect for one another
Review from Customer Support Dept
New management at the store level.
Review from Customer Support Dept
What did you like most about the interview process?
I was not uncomfortable and it was pretty laid back.
Review from Customer Support Dept
She lightened the mood joking around a little to ease my nervous feeling. Got to know me a little bit before asking me questions bout why i applied and wanted to work for the company
Review from Customer Support Dept
The people that interviewed me
Review from Customer Support Dept
The line of questioning they use.
Review from Customer Support Dept
It was not your typical interview, we walked around the store and interviewed because there were only 2 people there.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Petco yet.
Be the first to contribute a review.
What makes you most happy at work?
The animals that are kept up with and are taken care of properly
Review from Customer Support Dept
The staff and service we provide
Review from Customer Support Dept
Working with the animals there.
Review from Customer Support Dept
The animals make me happy at work
Review from Customer Support Dept
The customers that are regulars, and new customers that are excited to be pet parents.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Management likes to treat workers like garbage and like we do not matter. Tend to sit back and watch the chaos then wonder what is going wrong. If we had more help, the store and environment would improve much more.
Review from Customer Support Dept
Unfriendly coworkers. It can't really be improved
Review from Customer Support Dept
When i go into work its like everything gets pushed on to me to do because it gets completed in a timely fashion. Customers ask other employees a question simply say i dont know dont even try to find out the answer. I been told multiple times by customers they find me if im working bcuz i help them
Review from Customer Support Dept
What do you like best about your company?
The new CEO. He is going to do wonderful things for that company. The work is enjoyable, and most customers are great! The satisfaction of the job is good, they just need to pay better for employee retention.
Review from Customer Support Dept
What would you most like to see improved at your company?
Better pay for movement within the company.
Review from Customer Support Dept