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Pizza Hut is

Ranked

#15

Food and Beverages Brands

Brand Page

Pizza Hut

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Pizza Hut

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Pizza Hut is ranked #15 in Food and Beverages Brands

About Pizza Hut's Brand

Pizza Hut is an American restaurant chain and international franchise known for Italian-American cuisine including pizza and pasta. Pizza Hut’s brand is ranked #153 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Pizza Hut. When compared to other organizations within the Food and Beverages industry, Pizza Hut is ranked #15. Among its major competitors, Pizza Hut is ranked in 2nd place for NPS while Domino's Pizza is 1st, and Olive Garden is 3rd. Overall, Pizza Hut has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $33.20B

Brand at a Glance

74%

Customer Loyalty

3.6/5

Product Quality

3.3/5

Pricing

3.4/5

Customer Service

Pizza Hut CMO

Lindsay Morgan

Pizza Hut Ranking

^#153 in Global Best Brands
^#15 in Food and Beverages
^#2 / 4 of its competitors

Pizza Hut NPS

Pizza Hut's Net Promoter Score (NPS) is a 5 with 42% Promoters, 21% Passives, and 37% Detractors. Net Promoter Score tracks whether Pizza Hut's customers would recommend using the product based on a scale of -100 to 100.

Pizza Hut Overall NPS

NPS

42%	Promoters
21%	Passives
37%	Detractors

Pizza Hut NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 5	Feb 2025	5
Mar 2025 5	Mar 2025	5
Apr 2025 5	Apr 2025	5
May 2025 5	May 2025	5
Jun 2025 5	Jun 2025	5
Jul 2025 5	Jul 2025	5
Aug 2025 5	Aug 2025	5
Sep 2025 5	Sep 2025	5
Oct 2025 5	Oct 2025	5
Nov 2025 5	Nov 2025	5
Dec 2025 5	Dec 2025	5
Jan 2026 5	Jan 2026	5

How Other Brands Compare

Pizza Hut is ranked second for NPS among its competitors. Domino's Pizza and Olive Garden come in first and third, with Zume Pizza coming in at #4. Among those competitors, it is the most valued company.

	Pizza Hut	Domino's Pizza	Olive Garden	Zume Pizza
Global Ranking	#153	#115	#429	#-
NPS	5	17	5	0
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$33.20B	$14.27B	$18.78B	$2.25B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Pizza Hut NPS by Gender

Male customers rated Pizza Hut's NPS 6 points higher than Female customers.

Male

Pizza Hut's NPS was rated 3 by Male customers on Comparably.

40%

Promoters

23%

Passives

37%

Detractors

Female

-3

Pizza Hut's NPS was rated -3 by Female customers on Comparably.

40%

Promoters

17%

Passives

43%

Detractors

Pizza Hut NPS by Ethnicity

Pizza Hut's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -38	Caucasian	-38
Hispanic or Latino -19	Hispanic or Latino	-19
African American/Black 3	African American/Black	3
Asian or Pacific Islander 25	Asian or Pacific Islander	25
Native American 60	Native American	60
Other 6	Other	6

Pizza Hut NPS by Age

Pizza Hut's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

49%

23%

28%

26-30

52%

15%

33%

31-35

31%

28%

41%

36-40

29%

16%

55%

41-45

17%

11%

72%

46-50

17%

12%

71%

51-55

15%

16%

69%

56-60

30%

70%

61-65

25%

75%

66+

13%

14%

73%

Pizza Hut NPS by Usage

Pizza Hut's NPS was rated the highest by customers who have used Pizza Hut's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -16	Less than 1 Year	-16
1 to 2 Years 13	1 to 2 Years	13
2 to 5 Years 10	2 to 5 Years	10
5 to 10 Years -2	5 to 10 Years	-2
Over 10 Years 1	Over 10 Years	1

Pizza Hut NPS vs. Competitors

Compared to its competitors, Pizza Hut's NPS is rated right above Olive Garden, and is preceded by Domino's Pizza.

COMPANY		NPS Score
	Domino's Pizza	17
	Pizza Hut	5
	Olive Garden	5
	Zume Pizza	0

Pizza Hut NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Pizza Hut's NPS is rated right below McDonald's.

COMPANY		NPS Score
	Chick-fil-A	55
	Red Bull	42
	The Coca-Cola Company	39
	Hershey Company	35
	Starbucks	30
	Mars	27
	PepsiCo	24
	McDonald's	19
	Pizza Hut	5

Pizza Hut Customer Reviews

Out of the 64 Pizza Hut customer reviews 36 were positive and 28 were constructive. Pizza Hut customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Pizza Hut Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Pizza Hut users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Pizza Hut Customer Loyalty Score by Gender

Female customers rated Pizza Hut's Customer Loyalty score 2% higher than Male customers.

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Male

74%

Yes

Female

76%

Yes

Pizza Hut Customer Loyalty Score by Ethnicity

Pizza Hut's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Native American

out of 100

Other

Pizza Hut Customer Loyalty Score by Age

Pizza Hut's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Pizza Hut.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 73%	18-25	73%
26-30 78%	26-30	78%
31-35 74%	31-35	74%
36-40 77%	36-40	77%
41-45 80%	41-45	80%
46-50 79%	46-50	79%
51-55 86%	51-55	86%
56-60 82%	56-60	82%
61-65 33%	61-65	33%
66+ 76%	66+	76%

Pizza Hut Customer Loyalty Score by Usage

Pizza Hut's Customer Loyalty score was rated the highest by customers who have used Pizza Hut's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	49%
1 to 2 Years	78%
2 to 5 Years	78%
5 to 10 Years	75%
Over 10 Years	78%

Pizza Hut Customer Loyalty Score by Industry

Pizza Hut's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	70%
Accounting	70%
Aerospace and Aviation	52%
Architecture and Planning	100%
Arts and Entertainment	85%
Automotive and Transportation	70%
Banking and Financial Services	76%
Beverage, Wine and Spirits	90%
Business and Consumer Services	74%
Business Supplies and Equipment	78%
Construction	55%
Consumer Goods	85%
Consumer Services	78%
Education	83%
Government and Public Policy	70%
Healthcare, Hospitals and Medicine	70%
Hospitality	77%
Legal	70%
Logistics and Supply Chain	82%
Manufacturing and Machinery	40%
Marketing, Advertising and Research	78%
Mechanical, Civil or Industrial Engineering	70%
Real Estate	100%
Restaurants	76%
Retail	89%

Pizza Hut Customer Loyalty vs. Competitors

Compared to its competitors, Pizza Hut's Customer Loyalty score is rated right below Domino's Pizza.

COMPANY		Customer Loyalty Score
	Zume Pizza	100%
	Olive Garden	77%
	Domino's Pizza	76%
	Pizza Hut	74%

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Pizza Hut's Customer Loyalty score is rated right below Mars.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	The Coca-Cola Company	85%
	PepsiCo	82%
	Red Bull	81%
	Hershey Company	81%
	McDonald's	79%
	Starbucks	78%
	Mars	78%
	Pizza Hut	74%

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Pizza Hut Product Quality

3.6/5

Pizza Hut has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Pizza Hut Product Information

Pizza Hut’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Pizza Hut's product the highest. Reviewers from the Arts and Entertainment industry rated Pizza Hut the lowest at 3.8.

Website: http://pizzahut.com

Company Size: 10,000+ Employees

Industry

Consumer Services

Food and Beverages

Quick Insights into Pizza Hut Product Quality

Pizza Hut's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Pizza Hut Product Quality the Highest

Architecture and Planning	4.7
Asian or Pacific Islander	4.1
1 to 2 Years	4

Ranked Pizza Hut Product Quality the Lowest

Caucasian	2.6
61-65	1.8
Manufacturing and Machinery	1.5

Pizza Hut Product Quality Score by Gender

Male customers rated Pizza Hut's Product Quality score 0.2 stars higher than Female customers.

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Male

3.5/5

Female

3.3/5

Pizza Hut Product Quality Score by Ethnicity

Pizza Hut's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 2.8	Hispanic or Latino	2.8
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 3.1	Native American	3.1
Other 3.4	Other	3.4

Pizza Hut Product Quality Score by Age

Pizza Hut's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.7	26-30	3.7
31-35 3.1	31-35	3.1
36-40 2.7	36-40	2.7
41-45 2.2	41-45	2.2
46-50 1.9	46-50	1.9
51-55 2.4	51-55	2.4
56-60 2.7	56-60	2.7
61-65 1.8	61-65	1.8
66+ 2.7	66+	2.7

Pizza Hut Product Quality Score by Usage

Pizza Hut's Product Quality score was rated the highest by customers who have used Pizza Hut's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.3
1 to 2 Years	4
2 to 5 Years	3.6
5 to 10 Years	3.5
Over 10 Years	3.2

Pizza Hut Product Quality Score by Industry

Pizza Hut's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	3.4
Accounting	3.9
Aerospace and Aviation	3.4
Architecture and Planning	4.7
Arts and Entertainment	3.8
Automotive and Transportation	1.6
Banking and Financial Services	3.9
Beverage, Wine and Spirits	3.1
Business and Consumer Services	3.8
Business Supplies and Equipment	4.5
Construction	3.1
Consumer Goods	3.3
Consumer Services	2.9
Education	3.9
Government and Public Policy	1.6
Healthcare, Hospitals and Medicine	2
Hospitality	3.8
Legal	2.6
Logistics and Supply Chain	3.4
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	3.9
Mechanical, Civil or Industrial Engineering	3.8
Real Estate	3.8
Restaurants	3
Retail	3.9

Pizza Hut Product Quality vs. Competitors

Compared to its competitors, Pizza Hut's Product Quality score is rated right above Olive Garden, and is preceded by Domino's Pizza.

COMPANY		Product Quality Score
	Zume Pizza	5/5
	Domino's Pizza	3.7/5
	Pizza Hut	3.6/5
	Olive Garden	3.4/5

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Pizza Hut's Product Quality score is rated right below McDonald's.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	The Coca-Cola Company	4.2/5
	Red Bull	4.2/5
	Starbucks	4.1/5
	Hershey Company	4.1/5
	Mars	4/5
	PepsiCo	4/5
	McDonald's	3.7/5
	Pizza Hut	3.6/5

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Pizza Hut Pricing

Pizza Hut ROI & Value For Money

3.3/5

Pizza Hut has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Pizza Hut Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Pizza Hut.

Quick Insights into Pizza Hut ROI

Pizza Hut's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Pizza Hut ROI the Highest

Architecture and Planning	4.4
Asian or Pacific Islander	3.6
18-25	3.5

Ranked Pizza Hut ROI the Lowest

Caucasian	2.5
61-65	1.7
Manufacturing and Machinery	1.5

Pizza Hut ROI Score by Gender

Male customers rated Pizza Hut's ROI score 0.2 stars higher than Female customers.

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Male

3.2/5

Female

3/5

Pizza Hut ROI Score by Ethnicity

Pizza Hut's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 2.6	Hispanic or Latino	2.6
African American/Black 2.9	African American/Black	2.9
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Native American 3.1	Native American	3.1
Other 3	Other	3

Pizza Hut ROI Score by Age

Pizza Hut's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 3.4	26-30	3.4
31-35 3	31-35	3
36-40 2.5	36-40	2.5
41-45 1.9	41-45	1.9
46-50 1.9	46-50	1.9
51-55 2.2	51-55	2.2
56-60 3	56-60	3
61-65 1.7	61-65	1.7
66+ 2.5	66+	2.5

Pizza Hut ROI Score by Usage

Pizza Hut's ROI score was rated the highest by customers who have used Pizza Hut's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.4
2 to 5 Years	3.2
5 to 10 Years	3.1
Over 10 Years	3.1

Pizza Hut ROI Score by Industry

Pizza Hut's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	3.1
Accounting	3.6
Aerospace and Aviation	2.6
Architecture and Planning	4.4
Arts and Entertainment	3.8
Automotive and Transportation	1.6
Banking and Financial Services	3.4
Beverage, Wine and Spirits	3
Business and Consumer Services	3.6
Business Supplies and Equipment	3.2
Construction	2.9
Consumer Goods	2.9
Consumer Services	2.8
Education	3.7
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.7
Hospitality	3.3
Legal	2.6
Logistics and Supply Chain	3.4
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	3.5
Mechanical, Civil or Industrial Engineering	3.6
Real Estate	4
Restaurants	2.7
Retail	3.5

Pizza Hut Pricing vs. Competitors

Compared to its competitors, Pizza Hut's ROI score is rated right above Olive Garden, and is preceded by Domino's Pizza.

COMPANY		Pricing Score
	Zume Pizza	5/5
	Domino's Pizza	3.6/5
	Pizza Hut	3.3/5
	Olive Garden	3.3/5

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Pizza Hut's ROI score is rated right below McDonald's.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	The Coca-Cola Company	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Mars	3.8/5
	PepsiCo	3.8/5
	Starbucks	3.6/5
	McDonald's	3.6/5
	Pizza Hut	3.3/5

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Pizza Hut Customer Satisfaction (CSAT)

Pizza Hut Customer Satisfaction (CSAT) Score

68 / 100

Pizza Hut has an overall Customer Satisfaction score of 68 rated by its users and customers.

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Very Satisfied	36%
Satisfied	32%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	4%
Very Dissatisfied	17%

Very Satisfied

36%

Satisfied

32%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

17%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Pizza Hut Customer Satisfaction

Pizza Hut's Customer Satisfaction score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Pizza Hut Customer Satisfaction the Highest

Business Supplies and Equipment	100%
Native American	100%
26-30	82%

Ranked Pizza Hut Customer Satisfaction the Lowest

Caucasian	40%
61-65	27%
Manufacturing and Machinery	0%

Pizza Hut Customer Satisfaction Score by Gender

Female customers rated Pizza Hut's Customer Satisfaction score 3 points higher than Male customers.

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61 / 100

Male

	Very Satisfied	33%
	Satisfied	28%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	5%
	Very Dissatisfied	28%

64 / 100

Female

	Very Satisfied	32%
	Satisfied	32%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	3%
	Very Dissatisfied	26%

Pizza Hut Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Pizza Hut's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.

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40 / 100

Very Satisfied	18%
Satisfied	22%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	7%
Very Dissatisfied	44%

Very Satisfied

18%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

44%

CSAT according to Hispanic or Latino

Pizza Hut's Customer Satisfaction (CSAT) score was rated 45% according to Hispanic or Latino users and customers.

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45 / 100

Very Satisfied	30%
Satisfied	15%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	10%
Very Dissatisfied	40%

Very Satisfied

30%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

40%

CSAT according to African American/Black

Pizza Hut's Customer Satisfaction (CSAT) score was rated 53% according to African American/Black users and customers.

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53 / 100

Very Satisfied	35%
Satisfied	18%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	37%

Very Satisfied

35%

Satisfied

18%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

37%

CSAT according to Asian or Pacific Islander

Pizza Hut's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.

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85 / 100

Very Satisfied	41%
Satisfied	44%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	5%

Very Satisfied

41%

Satisfied

44%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Pizza Hut's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.

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100 / 100

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Pizza Hut's Customer Satisfaction (CSAT) score was rated 69% according to Other users and customers.

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69 / 100

Very Satisfied	33%
Satisfied	36%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	6%
Very Dissatisfied	21%

Very Satisfied

33%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

21%

Pizza Hut Customer Satisfaction Score by Age

Pizza Hut's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

77%

26-30

82%

31-35

53%

36-40

50%

41-45

27%

46-50

37%

51-55

33%

56-60

40%

61-65

27%

66+

30%

Pizza Hut Customer Satisfaction Score by Usage

Pizza Hut's Customer Satisfaction score was rated the highest by customers who have used Pizza Hut's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	50
1 to 2 Years	76
2 to 5 Years	76
5 to 10 Years	56
Over 10 Years	56

Pizza Hut Customer Satisfaction Score by Industry

Pizza Hut's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Manufacturing and Machinery industry customers.

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{
	"title": "Pizza Hut Customer Satisfaction Score by Industry",
	"text": "Pizza Hut's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Manufacturing and Machinery industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 61,
			"stars": 0,
			"csatScore": 61,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 61
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 78
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 82,
			"stars": 0,
			"csatScore": 82,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 82
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 69,
			"stars": 0,
			"csatScore": 69,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 69
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 76,
			"stars": 0,
			"csatScore": 76,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 76
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 84,
			"stars": 0,
			"csatScore": 84,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 84
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 59,
			"stars": 0,
			"csatScore": 59,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 59
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Pizza Hut's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		}
	]
}

Tech	61
Accounting	78
Aerospace and Aviation	67
Arts and Entertainment	82
Automotive and Transportation	33
Banking and Financial Services	72
Beverage, Wine and Spirits	50
Business and Consumer Services	75
Business Supplies and Equipment	100
Construction	34
Consumer Goods	50
Consumer Services	25
Education	69
Government and Public Policy	0
Healthcare, Hospitals and Medicine	25
Hospitality	76
Legal	34
Logistics and Supply Chain	100
Manufacturing and Machinery	0
Marketing, Advertising and Research	84
Restaurants	59
Retail	75

Pizza Hut Customer Satisfaction vs. Competitors

Compared to its competitors, Pizza Hut's Customer Satisfaction score is rated right above Olive Garden, and is preceded by Domino's Pizza.

COMPANY		Customer Satisfaction (CSAT) Score
	Domino's Pizza	75%
	Pizza Hut	68%
	Olive Garden	61%
	Zume Pizza	0%

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Pizza Hut's Customer Satisfaction score is rated right below McDonald's.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	87%
	Starbucks	84%
	Red Bull	83%
	Chick-fil-A	81%
	Hershey Company	80%
	PepsiCo	79%
	Mars	74%
	McDonald's	72%
	Pizza Hut	68%

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Pizza Hut Customer Service

3.4/5

Pizza Hut has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Pizza Hut's Customer Service

Address

Plano, TX

Website

http://pizzahut.com

Phone Number

(800) 948-8488

Quick Insights into Pizza Hut Customer Service

Pizza Hut's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Pizza Hut Customer Service the Highest

Architecture and Planning	4.5
Asian or Pacific Islander	3.8
1 to 2 Years	3.7

Ranked Pizza Hut Customer Service the Lowest

Caucasian	2.4
61-65	1.5
Manufacturing and Machinery	1.5

Pizza Hut Customer Service Score by Gender

Male customers rated Pizza Hut's Customer Service score 0.2 stars higher than Female customers.

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Male

3.2/5

Female

3/5

Pizza Hut Customer Service Score by Ethnicity

Pizza Hut's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 2.7	Hispanic or Latino	2.7
African American/Black 2.9	African American/Black	2.9
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Native American 3.3	Native American	3.3
Other 3.1	Other	3.1

Pizza Hut Customer Service Score by Age

Pizza Hut's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.7	18-25	3.7
26-30 3.6	26-30	3.6
31-35 2.9	31-35	2.9
36-40 2.5	36-40	2.5
41-45 2.2	41-45	2.2
46-50 1.9	46-50	1.9
51-55 2.1	51-55	2.1
56-60 2.2	56-60	2.2
61-65 1.5	61-65	1.5
66+ 1.8	66+	1.8

Pizza Hut Customer Service Score by Usage

Pizza Hut's Customer Service score was rated the highest by customers who have used Pizza Hut's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.7
2 to 5 Years	3.3
5 to 10 Years	3.2
Over 10 Years	2.9

Pizza Hut Customer Service Score by Industry

Pizza Hut's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	3.1
Accounting	3.7
Aerospace and Aviation	2.8
Architecture and Planning	4.5
Arts and Entertainment	3.8
Automotive and Transportation	1.6
Banking and Financial Services	3.4
Beverage, Wine and Spirits	2.9
Business and Consumer Services	3.5
Business Supplies and Equipment	4.1
Construction	2.9
Consumer Goods	3.2
Consumer Services	2.8
Education	3.7
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.6
Hospitality	3.7
Legal	2.3
Logistics and Supply Chain	3.3
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	3.7
Mechanical, Civil or Industrial Engineering	2.3
Real Estate	3.6
Restaurants	3
Retail	3.7

Pizza Hut Customer Service vs. Competitors

Compared to its competitors, Pizza Hut's Customer Service score is rated right above Olive Garden, and is preceded by Domino's Pizza.

COMPANY		Customer Service Score
	Zume Pizza	5/5
	Domino's Pizza	3.7/5
	Pizza Hut	3.4/5
	Olive Garden	3.4/5

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Pizza Hut's Customer Service score is rated right below McDonald's.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Starbucks	4.1/5
	The Coca-Cola Company	4/5
	Red Bull	4/5
	Hershey Company	3.9/5
	Mars	3.9/5
	PepsiCo	3.8/5
	McDonald's	3.6/5
	Pizza Hut	3.4/5

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Pizza Hut as an Employer

2.9/5

Pizza Hut has a 2.9/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Pizza Hut

Arthur Starrs

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Pizza Hut scored a 5 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Pizza Hut would recommend the brand to a friend. ENPS measures how likely Pizza Hut employees would recommend working at Pizza Hut to a friend.

Net Promoter Score

NPS Score

42%	Promoters
21%	Passive
37%	Detractors

Employee Net Promoter Score

-28

eNPS Score

29%	Promoters
14%	Passive
57%	Detractors

Global Ranking Snapshot

Pizza Hut is ranked #153 in the Global Top 100 Brands. It ranks just behind Bank of America and just ahead of Deloitte (US).

RANK			INDUSTRY
151	Kroger	Rodney McMullen	Retail
152	Bank of America	Brian Moynihan	Banking and Financial Services
153	Pizza Hut	Arthur Starrs	Food and Beverages
154	Deloitte (US)	Joe Ucuzoglu	Business and Consumer Services
155	DoorDash	Tony Xu	Tech
156	Wynn Resorts	Matthew Maddox	Travel and Hospitality
157	Activision	Bobby Kotick	Media and Entertainment

Food and Beverages Ranking Snapshot

Pizza Hut is ranked #15 in the Food and Beverages Industry. It ranks just behind Kroger and just ahead of Tyson Foods.

RANK		Location
13	Sysco	Houston, TX
14	Kroger	Cincinnati, OH
15	Pizza Hut	Plano, TX
16	Tyson Foods	Springdale, AR
17	Campbell Soup Company	Camden, NJ
18	The Kraft Heinz Company	Chicago, IL
19	Dole Food Company	Westlake Village, CA