Realtor.com Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They are quick to respond if we need help, and seem to genuinely care about us as people.
Review from Customer Support Dept
What I like about Realtor.com's Leadership Team, is that they are very much involved in the various aspects of the company; and still make time to communicate & be pro-active with the CSR's to the Best of their ability!
Review from Customer Support Dept
I like the level; of communication. From the quarterly meetings with a recap to the AMA meetings
Review from Customer Support Dept
They are more transparent than previous teams have been
Review from Customer Support Dept
They have a clear vision and hold themselves accountable to deliver the results.
Review from Customer Support Dept
What does the leadership team need to get better at?
Don't be so quick to write someone up & make employees have to worry about their future working here. If supervisors change & you don't click with them you should be able to change teams & not be made to stay on a team that you don't feel supported on. I am on a team where I feel that I don't fit in
Review from Customer Support Dept
Commitment to work from home rather than just pushing off the date of potentially returning to work. Better assistance with employee stipends for internet/power/child care when working from home.
Review from Customer Support Dept
Getting people who can pass a basic IQ test. Also treat us as people and not just a body to fill a call calendar. Senior upper management should also try taking some calls instead of pretending that they know what it's like at our level.
Review from Customer Support Dept
What is the best part about your compensation package?
Health benefits are great with very reasonable employee contribution for family coverage, paid holidays,
Review from Customer Support Dept
The fact that our Benefits take affect from day 1!
Review from Customer Support Dept
I appreciate that they have been benchmarking the compensation for my role to the industry in general and pro-actively make adjustments when appropriate.
Review from Customer Support Dept
moderately priced healthcare insurance is provided
Review from Customer Support Dept
Being able to make more money on with quality tiers and tier pay based on efforts.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Because we can't even afford to live in the city we work in. A $1 raise isn't helping to contribute in the way that austin residents need. Also, we don't even get a full percent of closings, even when working with the company over a year.
Review from Customer Support Dept
I believe for the job and what you deal with on a daily basis that employees should be getting way more. Customer service isn't easy and making a little more would definitely help.
Review from Customer Support Dept
The workload and my experience this role should start at a minimum of $24.00 hourly. Fast food restaurants like IN AND OUT start inexperienced individuals at 19.50 an hour to make French fries and burgers along with other chains. Rdc generates substantial amount of revenue and can increase wages.
Review from Customer Support Dept
Personally, I do way over and above my job description and am not being compensated enough.
Review from Customer Support Dept
Pay is not given by skillset/time at company, there are people who have been at the company for years, and make the smae or less than people who just got hired.
Review from Customer Support Dept
What are some of the best things about your team?
We just became part of the larger team so I don't know a lot about them yet; however, the six of us in our training team provided interesting give and take in discussions, but work and family related.
Review from Customer Support Dept
Our team is a group of 6 woman, who vary in age. And the support, energy, and idea's that we all bounce of one another is amazing to be a part of! We lift one another up when one of us is having a bad day & its like a second family!
Review from Customer Support Dept
Just a great group of people. Smart, hard-working and dedicated.
Review from Customer Support Dept
The people on my team respect and support each other.
Review from Customer Support Dept
Some team members are close as we were in training together. Others seem like they could careless about you they are only here for themselves.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
If everyone was motivated to like their job, they would be in higher spirits and not be so negative all the time.
Review from Customer Support Dept
More inclusivity would be nice
Review from Customer Support Dept
The team should put in the same amount of effort, but that does not seem to be the case.
Review from Customer Support Dept
Being on time and working as hard as others on the team, example: time on phone and dials.
Review from Customer Support Dept
Reviewing previous meetings and/or policies.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The company truly seems to care about the employees and their families.
Review from Customer Support Dept
Realtor.com is the most versatile company that I have ever worked for, and they go above & beyond to make sure that every employee is comfortable in their position, and to make sure that each & every employee knows their worth with positive feedback.
Review from Customer Support Dept
I like the level of communication
Review from Customer Support Dept
People are supported and encouraged to be their whole selves at work.
Review from Customer Support Dept
The relationship I built with those in my training class. I feel unsupported by my manager and feel that he has his favorites and the rest of us don't matter!
Review from Customer Support Dept
What needs to change to make the company culture better?
More opportunities to interact with people outside of having to communicate about work; a more inclusive culture.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Being able to solve the problems of agents and brokers I interact with.
Review from Customer Support Dept
Being able to assist a consumer who is a First Time Home Buyer & doesn't understand the process trust me that by the time our conversation has ended that they know we have their best interest @ heart; and knowing that I assisted them in accomplishing a life changing event!
Review from Customer Support Dept
Working with my team members and helping people on the lead line.
Review from Customer Support Dept
There's a ebb and flow in regards to my working pace. I like that my manager trust my productivity and how I manage my time.
Review from Customer Support Dept
Team bonding, I wish it happened more but I understand why it does not
Review from Customer Support Dept
What's going wrong and how can it be improved?
Allow people who feel unsupported or unappreciated to a different team. I don't click at all with my manager & feel that I honestly would rather not be present for huddles & just be on the phones dialing. Our huddles are a huge waste of time & I could be dialing/making money instead of doing jokes
Review from Customer Support Dept
I don't want to make almost 500 calls a day.
Review from Customer Support Dept
alot of pressure coming into work daily with mps especially during seasonality, alot of times being compared to top performers, people lose jobs due to seasonality and after losing job mps is changed .
Review from Customer Support Dept
Over better compensation of utilities for at home workers, better childcare cost assistance.
Review from Customer Support Dept
I feel in terms of our older products, we are just trying to get as much money as possible without providing additional value. Due to segmented tech teams only the newer products seem to get the proper focus in the back office.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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