Risepoint Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
I enjoy coming to work each day and the impact we have with our partners.
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
I like that they are willing to take our feedback and try to implement our ideas if it will help our mission as a company overall
Review from Customer Success Dept
Their ability to recognize what direction we need to head into in order to keep up with market trends and technology.
Review from Customer Success Dept
They are transparent, accessible, and accountable.
Review from Customer Success Dept
Their commitment to creating culture/branding.
Review from Customer Success Dept
Their progressive mindset for moving the company forward.
Review from Customer Success Dept
What does the leadership team need to get better at?
Understand the implications of systemic changes. Emphasis on the people that make the company what it is, and not accelerating towards systems and processes designed to push people out. There can be more emphasis on employee satisfaction.
Review from Customer Success Dept
More Promotions. Rating individual contributions toward raises.
Review from Customer Success Dept
communication, Transparency and helping during the inflation costs
Review from Customer Success Dept
There needs to be a salary revision and review for many of the tenured employees and also more transparency regarding the true future direction of the company.
Review from Customer Success Dept
Be better organized. Let ES's talk to the program partners
Review from Customer Success Dept
What is the best part about your compensation package?
I don't have a response at the moment
Review from Customer Success Dept
The paid time off (PTO).
Review from Customer Success Dept
Great pto, medical benefits, and fitness reimbursement.
Review from Customer Success Dept
The health insurance is very afforable
Review from Customer Success Dept
The amount of paid holidays. I love the new end of year shut down.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The world that we live in is constantly increasing the cost of living, while the compensation does not keep up. Ideally, if the compensation I get for my role was more in tune with the increasing cost of living. I would also suggest some type of child care credit/support for parents.
Review from Customer Success Dept
We have seen a huge increase in cost of living so a COLA would make a huge difference as a 1 income household.
Review from Customer Success Dept
I feel for the amount of student interaction that being an FES takes, I would hope to be compensated more, as I am making the same as some of the teen workers in my area.
Review from Customer Success Dept
If we were not made to punch a clock like we work at McDonalds. Although it's a remote company Risepoint should realize that employees that were hired pre remote (pandemic) and should be treated fairly by location.
Review from Customer Success Dept
Comparing my role to other companies we are not paid as much and have less PTO or perks like 4 day workweeks/half-day Fridays. We also moved from being salary to hourly, so there is less flexibility (and it seems like trust) in our jobs.
Review from Customer Success Dept
What are some of the best things about your team?
Compassion and commitment to servicing our joint partners. The people that I interact with on an ongoing basis help keep me motivated and encourage me to aspire for excellence.
Review from Customer Success Dept
We all can work together bounxing ideads off each other
Review from Customer Success Dept
They are all incredibly kind and authentic.
Review from Customer Success Dept
everyone is aligned with the mission
Review from Customer Success Dept
Our team actively listens and values one another. It is not just something we say when we say people first. We act on that!
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Respect and time management of their jobs so feels more cohesive as a team and not others carrying the weight
Review from Customer Success Dept
I think there's great diversity, but I think they could work harder
Review from Customer Success Dept
Them being held accountable for their actions
Review from Customer Success Dept
Comradery, we have to be able to all get along so the team can work as a well oiled machine
Review from Customer Success Dept
They need to do more work and be held accountable by the managers
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Working remotely I can work from the comfort of my home and able to interact with my coworkers using Microsoft Teams
Review from Customer Success Dept
I think the most positive thing is the level of communication we receive from our Executive Leaders.
Review from Customer Success Dept
everyone i have met is extremely kind.
Review from Customer Success Dept
Creativity is encouraged and the sense of humor!
Review from Customer Success Dept
There are many opportunities to get involved, and a fair reward system for interacting with the company
Review from Customer Success Dept
What needs to change to make the company culture better?
The executives need to spend more time in the shoes of the people that work directly with the students, so they can understand that challenges and limitations of the systems/tools we have. There is need to understand the small difference with our many partners and employees.
Review from Customer Success Dept
let us get involved with the partners. I want a school email, not just an AE email. I want to really understand what I'm doing and the program partners reasons. I want us to work together.
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Working with potential students helping them reach their goals within Education
Review from Customer Success Dept
Connecting with students and getting to hear their stories so that I can support them along their educational journey.
Review from Customer Success Dept
solving complex issues for our partners
Review from Customer Success Dept
Making the difference for our students!
Review from Customer Success Dept
Helping a student secure their preceptor and site.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Misaligned goals that are not in tune with the reality. Mismanagement of lead volume dispersion across teams. More input for team members should impact the decision process and timelines.
Review from Customer Success Dept
Increase pay. Institute Happy Friday's. I am not sure why that didn't get approved, but it's truly sad to those of us the know it works even going into the busiest time of year.
Review from Customer Success Dept
not all managers work well with employees, i feel if an employee wants to move to another department then they should have that right, so it will help their morale.
Review from Customer Success Dept
too many changes i feel like
Review from Customer Success Dept
very robotic, not incentives or real recognition
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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