Santander Consumer USA Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Its been up and down. Mostly down due to the managers and the overall environment.
Review from Customer Support Dept
What do you like best about the leadership team?
There aren't any Leadership reviews of Santander Consumer USA yet.
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What does the leadership team need to get better at?
Focusing on their work and making their department better. They need to give credit where it is due. Acknowledge their teams hard work.
Review from Customer Support Dept
What is the best part about your compensation package?
Employee is responsible for very minimal insurance payments.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued due to no acknowledgement of the hard work i do. I would feel better if the company paid for the parking and gave paid vacations to the departments that do not get every holiday off.
Review from Customer Support Dept
Compensation should be based on your skills not who you know...
Review from Customer Support Dept
What are some of the best things about your team?
The team is great at expressing concerns in front of mangmrnt although the concerns are normally brushed off or avoided they allow the other team members to know that we are all thinking the same things.
Review from Customer Support Dept
they work hard and as long as they're trained well they do an awesome job.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
There aren't any Environment reviews of Santander Consumer USA yet.
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What needs to change to make the company culture better?
Micromanagment, the almost daily beat downs,more recognition for the good ,more reasonable QA expectations 95% should always be passing ,AVP should be put on the phones first an hour a day at least to be more in touch wtth what reps deal with daily and they should be require to make 100%
Review from Customer Support Dept
Non-judgmental managers and no favoritism.
Review from Customer Support Dept
What did you like most about the interview process?
I enjoyed the fact that it was very easy to talk with the interviewers
Review from Customer Support Dept
The conversation and the questions asked.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
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What's going wrong and how can it be improved?
This company needs an escalation team this will.give managers and leads more time for training and coaching ,this would prevent managment from being annoyed for having to handle irrate customers ,it would also make it quicker for call backs on customer complaints.
Review from Customer Support Dept
its not a welcoming environment. The atmosphere is so negative on any floor. I think if they did a remodel and changed the furniture and colors on the floor it would be a lot better.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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