Smarsh Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
This is a great place to work. I feel valued and that I have a real future here.
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Overall I am happy with the company's performance and care for the employee
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What do you like best about the leadership team?
That I am valued and not just an asset on a ledger somewhere.
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I believe they care about the employees.
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We have open communication, and all teams work well together.
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They share communications very openly
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They are in support for every activities .
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What does the leadership team need to get better at?
Care more about the staff. Management here is horrible.
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Setting attainable goals. Holding leaders accountable.
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What is the best part about your compensation package?
The Unlimited PTO is great.
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The healthcare is nice, and I appreciate the added bonus incentives
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Salary and 401 K plan
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The salary, Hands down. The rest is good - not the best I've ever had but above average for a company this size.
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Good coverage but high deductibles
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Why do you feel undervalued and what would make you feel better about your compensation?
Based on starting salaries for new employees for same/similar position.
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Considering experience and work pressure ,feel that compensation can be adjusted to market value rest all good .
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I would prefer a higher hourly wage.
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People being hired after me at a more senior position not knowing as much about our products as I do makes me feel undervalued. I believe having more experience with out products qualifies me to be at a higher level of seniority than I currently am.
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Maybe if the pay was evaluated based on workload and performance compared to peers. Also I was denied my full merit increase without a valid reason.
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What are some of the best things about your team?
That we try to make sure that everyone is up to date and aware of what is going on.
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My team always look for ways to help.
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We work together to build tribal knowlege, support the company culture, and communicate in effective ways. we have fun together as well and work to resolve issues efficiently.
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always willing to engage and learn
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Team is very supportive and interactive. The best team.
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What do your coworkers need to improve and how could you work together better?
There are certain members of my team that make my job harder.
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What is most positive about the culture and environment at your company?
That we are all valued for the contribution that we are making.
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Very friendly and helpful colleagues.
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We put People first always
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The environment is very friendly
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The team's interaction and lively environment
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What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
That I am a remote employee and that I can work from anywhere I choose.
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I'm constantly given positive feedback, helped with my growth as a rep and feel like I am learning more all the time.
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When things actually work as intended
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Learning, resolving Customer issues, Call & Discussion with customer.
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Solving difficult problems for customers and getting them to a point where our software is a tool and whatever problems they were having are resolved so it's not a problematic tool or barrier to their day-to-day job.
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What's going wrong and how can it be improved?
Difficult accounts to manage on a daily basis.
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Unsure if this role is giving me the skills and experience to progress my career.
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I think our team isn't represented by management. Getting our team a manager
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Management shows favoritism and work hard to make workers look bad. Give bad MBO's to stop workers from getting raises
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There's some disorganization which can be frustrating and make things move slowly
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What do you like best about your company?
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What would you most like to see improved at your company?
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