Speedway Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
I am told that I will be working 4 days a week and I'm only being given two days a week.
Review from Customer Success Dept · Posted 19 days ago
Review from Customer Success Dept
They need to have better maternity leave options then they provide and fulltime benefits .
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Review from Customer Success Dept
General managers has their picks Bring their babys and kids to work
Review from Customer Success Dept
What do you like best about the leadership team?
Interest in quick customer response
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What does the leadership team need to get better at?
They need to listen and communicate!
Review from Customer Success Dept · Posted 19 days ago
Being fair, learning what team work is, not a select few doesn't have to do their job and the rest just have to pick up their slack and if you say anything about it you get wrote up. Giving full time employees full time hours. Need more than 300 letters here.
Review from Customer Success Dept
Pay better respect their employees. Don't talk down to employees know verbal abuse on the job.
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Management lacks leadership and plays favorites
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Paying attention to the employees especially when they are voicing problems
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What is the best part about your compensation package?
Health insurce and retirement is the best part
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I don't have one and I'm not sure what that is
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Why do you feel undervalued and what would make you feel better about your compensation?
More money an hour and benefits, im not asking for much 2 more dollars an hour.
Review from Customer Success Dept · Posted 19 days ago
Not being treated horribly, getting the hours I was promised. If im expected to constantly do someone else's job from their shift I should be paid as such.
Review from Customer Success Dept
I constantly got talked down to and underestimated and disrespected by management, and Imran both are unprofessional and awful to their employees. We are underpaid and we take a lot of abuse.
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Benefits are lacking. Also they are expensive
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I get paid less and then expected to do more then other people in my same position even within the company. Also I'm constantly missing opportunities to advance with no reason why
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What are some of the best things about your team?
They sure know how to make you feel guilty when you're sick
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They work well with each other as a team
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We work together and communicate very easily.
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Their is nothing good about our team To much family and gosiup
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The team I work with has put in a lot of hard work with the exception of our current temporary assistant manager who does absolutely nothing and gets rewarded for it.
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What do your coworkers need to improve and how could you work together better?
There are no meetings or are group discussions.
Review from Customer Success Dept · Posted 19 days ago
Not be petty and drama filled. Do their jobs and not make up lies to get other people in trouble for literally nothing. Treat others with respect. Work together not against.
Review from Customer Success Dept
treat employees with respect and dignity never belittle or disrespect employees. Everybody has different learning styles, and nobody should be discriminated based on their learning style and or appearance everyone should feel valued, respected and welcomed.
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We never have any meetings as manager never scheduled them.
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Team work, better customer service and willing to roll up sleeves to do stuff.
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What is most positive about the culture and environment at your company?
The customers are the only pisitive culture here.
Review from Customer Success Dept · Posted 19 days ago
The customers are mostly regulars are great people.
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My customers are the reason I still show up every night
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They're very quick to react to customer complaints.
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MY OTHER CO WORKERS WHO ALSO HELP EACH OTHER OUT
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What needs to change to make the company culture better?
Everyone needs to feel valued and respected and treated with respect. Nobody should be belittle just because of how they sound or behave. Everyone has a Place and everybody needs to be respected. Never talk down to a person just because how they talk always respect each other. Ask questions
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This company is all about playing friends
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Pay for hours worked not just when the company feel like paying people
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What did you like most about the interview process?
It was very laid back and not full of anxiety.
Review from Customer Success Dept · Posted 19 days ago
The interviewer was nice and to the point
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Fast and easy but I see why now...
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It wasn't an interview when I got originally interviewed a bit over a year ago I was kind of just shown the store and job duties
Review from Customer Success Dept
Rita was a great guide in the application proccess.
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What would you improve about your company's interview process?
Employers should ask what a person needs to be paid to work there. Let them know that full-time is available or not available because there was a lot of poor communication from Crystal the manager she is very scattered mind. She said she can't multitask. She always was overwhelmed.
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Better clarification on pay and benfits
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What makes you most happy at work?
Working on daily tasks and tackling new obsticals.
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The only thing that made me come to work every day where the customers they always made me laugh. They were so supportive, put a smile on my face. The customers were the only reason why I came to work every day.
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Working in a field of business that I love
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The customers and being able to get my work done when there are enough employees.
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My regular customers and inability to help people
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What's going wrong and how can it be improved?
They need yo show that we are appreciated thats all.
Review from Customer Success Dept · Posted 19 days ago
Stop hiring friends. Get management that actually wants to do their job
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Waiting on ny last check, improve mailing time
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Stop hiring family members and brining your kids to work ! It needs to be team work not just certain people doing their job
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LIKE I SAID BEFORE THE GENERAL MANAGER AND DISTRICT MANAGER ARE A JOKE
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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