SurveyMonkey Customer Support Department Employee Reviews

Great place to work and grow

Review from Customer Support Dept

After having worked in a toxic environment that left me insecure and depressed, my first week at Momentive felt like a warm bath. It enabled me to win back my trust in myself and I'm confident in my competencies again. I've been here for over 3 years now and that warm bath feeling is still there.

Review from Customer Support Dept

Positive. I would like to have a higher salary but that is the only real negative to the role currently. I enjoy the people I work with and am happy when a customer question is addressed and they leave happy with a positive outcome.

Review from Customer Support Dept

I've grown my career here because it's a place you can advocate for your work and ideas if you take the initiative and believe in your strategy

Review from Customer Support Dept

So far it has been the best company I've worked for throughout my career, though no one is perfect. Still, I'm consistently fairly impressed with the degree of effort shown to improve the company and how employees are considered, and it gives me more hope for a long and fruitful career here

Review from Customer Support Dept

Highly accessible leadership team, led by the greatest ceo I have ever seen. Egos are left at the door, and leaders expect execution on results. They also just happen to be super lovely humans

Review from Customer Support Dept

Everyone is very supportive and genuinely cares about everyone else's well being.

Review from Customer Support Dept

Very good communicators that seem really engaged in what they are saying. Seem very personable which I think is. a great characteristic.

Review from Customer Support Dept

They always try to provide as much information possible, and they are heavily invested in taking care of the employees.

Review from Customer Support Dept

We're continually reminded to take care of ourselves — our health, family, and boundaries. The leadership team does a great job leading by example and encou

Review from Customer Support Dept

as an american citizen, i'd be remiss not to mention the healthcare plans are outstanding and my cancer treatment was fully covered.

Review from Customer Support Dept

That our wellbeing is included

Review from Customer Support Dept

It lets me afford my mortgage! In all seriousness, it validates the work I do, and shows me the company values my efforts.

Review from Customer Support Dept

competitive, includes bonus and stock

Review from Customer Support Dept

I'd like pay scales to be visible and better transparency about moving to the next career level.

Review from Customer Support Dept

I think the benefits package is great but I don't feel that the monetary compensation is very good at all. Perhaps it the nature of the role I have and it is comparable to other non tech customer support jobs in the sector. All I know is it puts a big limit on my ability to save for the future.

Review from Customer Support Dept

Compared with the base pay at other tech companies, I know my skillset and years of experience are more valuable than my pay reflects.

Review from Customer Support Dept

I feel that our compensation is lower than similar roles at similar companies. I literally took a pay cut to work here initially, and the wages seem to consistently remain a bit behind compared to the rest of the tech industry.

Review from Customer Support Dept

I've been doing the job of a senior for months and am currently on pause to be promoted because they want to wait till the end of year cycle (do it when it is happening, not on certain cycles). Benefits are fine, but not super applicable to my life/needs.

Review from Customer Support Dept

They care about our culture and are deeply invested in customers (internal and external).

Review from Customer Support Dept

A great mix of different personalities. People are always willing to help, guide, and tutor when asked. My team are funny and highly intelligent.

Review from Customer Support Dept

Everyone is always eager and willing to help out.

Review from Customer Support Dept

My team lets me be imperfect. Their willingness to share where they are confused, stuck, or challenged allows me to do the same. It's much easier for me to learn and grow in an environment like this because we're all learning together.

Review from Customer Support Dept

smart, yes and attitude, funny, informal but not unprofessional

Review from Customer Support Dept

It's a supportive and positive work environment. Within my direct team everyone wants to see everyone succeed. We can genuinely celebrate each other's successes and don't need to triumph at others' expenses.

Review from Customer Support Dept

The culture and environment is very supportive and inclusive. From the get go the team were warm and welcoming. My manager is genuinely invested in helping me succeed in the role and doesn't view me a faceless person there to do a job.

Review from Customer Support Dept

They really show that they're always trying to listen better and do more for employees (and customers) - it feels very inclusive and caring about everyone.

Review from Customer Support Dept

Open to accepting quetion from their employees

Review from Customer Support Dept

I think, once again, it's the fact that people are so willing to help and excited about growth (theirs and yours).

Review from Customer Support Dept

I love my team and the endless possibilities of making improvements for customers

Review from Customer Support Dept

That I have great colleagues, that I'm good at my job, and that I'm being recognised for being good at my job. People come to me when they need help, I can share my knowledge with others. What I have to say is valued, which makes my work meaningful to me.

Review from Customer Support Dept

Getting into a good rhythm answering cases and building off that momentum. It makes me feel like I am competent at my job, which is a nice feeling compared to a few weeks ago when I was struggling to answer cases.

Review from Customer Support Dept

My coworkers — they are smart, capable, and encouraging. They push me to be better and produce top-notch work with

Review from Customer Support Dept

time to do focused work

Review from Customer Support Dept