Sykes Enterprises CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
I have learned a lot of things within the last 2 years here, and they is always a good thing.
Review from Customer Support Dept
I am very happy I was hired with my company, I love my Job and work hard to achieve great standards
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Great support. Pay, benifits, training. Highly recommend this job to anyone.
Review from Customer Support Dept
They're very helpful and supportive.
Review from Customer Support Dept
I love Working for Sykes! The Team is Fantastic, The employee packages are phenomenal. I am a very happy employee
Review from Customer Support Dept
They are accessible when needed.
Review from Customer Support Dept
They are caring and hardworking
Review from Customer Support Dept
What does the leadership team need to get better at?
Being there for there for their employees. I have worked here for almost 2 years. I think this company could be great if they listened more to their employees instead of ignoring or reprimanding employees for expressing there feeling and stating what they need to be productive
Review from Customer Support Dept
Horrible team leads, very strict rules selectively enforced, half the people are cheating with someone at work. At least the dress code is super relaxed.
Review from Customer Support Dept
Communication is the key factor
Review from Customer Support Dept
Teaching the new employees the ropes of the job
Review from Customer Support Dept
they need to train there managers. They have no idea what they are doing
Review from Customer Support Dept
What is the best part about your compensation package?
401 k match is fair.
Review from Customer Support Dept
The best part of my compensation package would be the security i feel by having high quality benefits
Review from Customer Support Dept
Pay is good for job
Review from Customer Support Dept
MY COMPENSATION PACKET INVOLVES PTO. ALSO LIFE INSURANCE IF NEEDED
Review from Customer Support Dept
I enjoy the low deductible and the option to have bonuses paid by PTO rollover or cash payout.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Underpaid according to the national average for what we do. Sykes takes advantage of communities with economic issues and exploits the workforce and tax credits given to them by these communities
Review from Customer Support Dept
There is no path to grow your career at the company.
Review from Customer Support Dept
Most jobs in the same field make more money. Promised raises for new training but we never get trained on new things.
Review from Customer Support Dept
To get recognized more on what I brought to the call center I worked at before I transferred to home.
Review from Customer Support Dept
There is a lot to know and cover on each call. These are banking calls. The compensation should reflect the difficulty of dealing with each call.
Review from Customer Support Dept
What are some of the best things about your team?
Still perform their duties even though we are undervalued. Attempt to keep moral up despite all issues with management.
Review from Customer Support Dept
They're all supportive of other team members.
Review from Customer Support Dept
everyone on my team is trying to do the best, and always help each other
Review from Customer Support Dept
We have an employee chat we are able to mingle during slow times, or ask questions if we get stuck and don't want to overload support
Review from Customer Support Dept
Lack of follow up or communication
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to improve there attitudes
Review from Customer Support Dept
More positive communication would be great.
Review from Customer Support Dept
they hire anyone who walks thru the door.
Review from Customer Support Dept
Age, Ethnicity and Skill Gap, Culture Gap
Review from Customer Support Dept
Thank you for giving us a review! SYKES strives to create a global environment that is diverse, welcoming and a great place to work, learn and grow!
I have a hard time relating do to age gap, culture and prior experience.
Review from Customer Support Dept
SYKES definitely values diversity. One of the great things about our organization is the ability for people to thrive and grow regardless of age, gender or cultural background.
What is most positive about the culture and environment at your company?
The phone reps who actually do the work for the company
Review from Customer Support Dept
The support that all members of management offer.
Review from Customer Support Dept
my team members, are what make my culture postive
Review from Customer Support Dept
The fact that we support each other to make up the slack from our supervisors not.
Review from Customer Support Dept
I can reach out at anytime to a Team Leader, Support Leader or another agent at anytime i need to.
Review from Customer Support Dept
What needs to change to make the company culture better?
better management and better benefits
Review from Customer Support Dept
Exec and Management can be more open and direct instead of hiding in their offices. By supporting all ethnicity not just two. Implementing FINANCIAL INCENTIVE.
Review from Customer Support Dept
We truly strive to create a global environment that celebrates and respects all differences. We understand that incentives help to keep team members engaged and motivated and will work to make continuous improvements in this area.
Hire qualified management, and stop promoting based on favoritism
Review from Customer Support Dept
Give us more breaks more incentives
Review from Customer Support Dept
maybe give a little more work life balance for the agents/employees
Review from Customer Support Dept
What did you like most about the interview process?
They handed out jobs like candy, first warning sign I missed
Review from Customer Support Dept
The ability to do it remotely.
Review from Customer Support Dept
I think it was the most straight forward and honest encounter I have experienced with this company. I respect that process and how it is handled
Review from Customer Support Dept
The requirements were clear and the interviewer was very supportive and insightful
Review from Customer Support Dept
Very fast and forward with you
Review from Customer Support Dept
What would you improve about your company's interview process?
I said it was difficult, because you can not get an interview.
Review from Customer Support Dept
The wait time and not having so many people scheduled ag once
Review from Customer Support Dept
Explain what the job is
Review from Customer Support Dept
It was fair just lots of emails and task we had to do that was very tiresome.
Review from Customer Support Dept
i didn't like the fact that during the interview i had to stay for 2 hours setting up accounts for the company and making a whole new email etc
Review from Customer Support Dept
We are sorry to hear that the training process was not a pleasant experience. We're always looking to make continual improvements in this regard. We hope that once you got past that stage, SYKES is a great experience for you!
What makes you most happy at work?
The room for advancement is great.
Review from Customer Support Dept
Helping the customers and knowing that I assisted in solving whatever issues they have encountered
Review from Customer Support Dept
If I need an extra break or to use the washroom I just need to simply ask. We take back to back calls and work in a fast environment which makes the day seem to go by fast.
Review from Customer Support Dept
My Team and looking forward to getting paid
Review from Customer Support Dept
Being able to work from home.
Review from Customer Support Dept
What's going wrong and how can it be improved?
They promote based on who they like and not who is qualified. Most management are not educated for the role they have. Just because someone has experience doing something, does not mean they were good at it or even qualified to keep doing the job. If you are good at your job, kept in your position
Review from Customer Support Dept
There are just no path to career growth. Our team leads/manager should be able to recommend raise's or promotions. Growing your career should mean more then just a statemet.
Review from Customer Support Dept
Better work environment happier spirits
Review from Customer Support Dept
Wish I had a different job mostly
Review from Customer Support Dept
Fire all management and start over
Review from Customer Support Dept
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