Sykes Enterprises Operations Department Employee Reviews
Briefly describe your overall experience at your company
worst, Most of the time, the positions are filled by people who do not have the skills.
Review from Operations Dept
Review from Operations Dept
What do you like best about the leadership team?
Very supportive and accommodating. They will help you every step of the way.
Review from Operations Dept
The Leadership team is disconnected from what's happening at the lower levels. Leading by example and living their purpose statement is lacking. The executive team in Tampa continues to throw things at the wall rather than see what the root cause of the issues are and truly do something about it.
Review from Operations Dept
The leadership team at Sykes is welcoming to everyone. Always a friendly hello. They care about every individual. Usually very busy but will take the time to talk if you need it
Review from Operations Dept
What does the leadership team need to get better at?
Communication, follow up, establishing clear direction, policies and procedures.
Review from Operations Dept
What is the best part about your compensation package?
The SIL conversion, healthcare coverage, incentive and pay for performance.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel all employees within the organization at the entry level are undercompensated, overworked and unappreciated.
Review from Operations Dept
SYKES is below the market when it comes to paying at all levels in the organization. Several years they held back on merit increases all to continue buying companies that haven't led to the growth they were anticipating. 2020 was a great year for SYKES but decided to postpone merit increases.
Review from Operations Dept
A higher base salary and yearly raises. Though we have annual reviews compensation increases are based on the company as a whole and the majority of the time there is no increase even as a high performer.
Review from Operations Dept
What are some of the best things about your team?
Coworkers are each other's source of support. Management is not.
Review from Operations Dept
The teamwork - everyone ensures that they cover for each other.
Review from Operations Dept
Willingness, attitude, and can-do spirit.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
It's not my job to suggest changes - TM are paid to do that.
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What is most positive about the culture and environment at your company?
Coworkers again support each other.
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Account manager is available at all times
Review from Operations Dept
Open door policy. You can speak your mind and they will never take it against you. Feedback our welcome.
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My direct leader was positive, was a great partner, and very supportive. The SVP and above drove a careless culture.
Review from Operations Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Sykes Enterprises yet.
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What did you like most about the interview process?
You'll get the result within the same day.
Review from Operations Dept
What would you improve about your company's interview process?
better preparation, honesty and more competent interview partners
Review from Operations Dept
What makes you most happy at work?
Our culture and its people.
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The people I work with.
Review from Operations Dept
What's going wrong and how can it be improved?
Clearer direction and more follow up from management is necessary to the success within any organization. This company has neither.
Review from Operations Dept
What do you like best about your company?
There aren't any Outlook reviews of Sykes Enterprises yet.
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What would you most like to see improved at your company?
Truly focus on diversity and competitive pay.
Review from Operations Dept