Terminix Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
I think I have found a place to advance and possible make a Career.
Review from Customer Support Dept
What do you like best about the leadership team?
its good, but they are rushing to make young people leaders who do not have the maturity for it.
Review from Customer Support Dept
they are motivated and do well at their job
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Leadership listens to your issues and try there best to provide a resolution. There is nothing more I can ask for.
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What does the leadership team need to get better at?
Learning about the rights employees have, actually helping them grow, and for sure accountability.
Review from Customer Support Dept
Communication is the key. Terminix drops new programs every day on employees
Review from Customer Support Dept
Learn to communicate clearly, and hold yourselves accountable for your mistakes.
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Take care of their pest technicians.
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What is the best part about your compensation package?
We are able to work from home
Review from Customer Support Dept
Terminix offers a system that allows you to easily access your packages and make changes at will.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Terminix insists on creating angry customers, and forcing employees to try and please them. Also, this company refuses to invest in modern technology, which makes the job more difficult than it has to be. Terminix cares more about Money, and Metrics, than employees and customers.
Review from Customer Support Dept
a raise and more recognition for the amount of calls we take
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I’m tired of them taking pay From us technicians for stuff that we cannot control like customers canceling customers passing away customers moving. And now we get dinged for stops not done in the same day and I ca
Review from Customer Support Dept
What are some of the best things about your team?
Big ideas but no follow thru
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we have all worked together for at least 5 years
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We are more like a family. We answer our on questions.
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Most of us tenure guys are like family. We all work together and get along to help the company grow. But it seems like the company just keeps cutting our pay in cutting us down
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
It was a Virtual/Remote job, so interaction with co workers was very limited. I really didn't know any of them, and it wasn't my main focus.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The coaches they assist all the time
Review from Customer Support Dept
SOME of the people are learning, at a reasonable rate.
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Call Center jobs are remote, and they will pay you something to work for them.....
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everyone mostly has a positive attitude and are to get along with
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Leadership is very positive. They make it easy to do your job to your best ability.
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What needs to change to make the company culture better?
I need to take care of us past technicians. Who are out here taking care of our customers.
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What did you like most about the interview process?
3 peole were in the room besides myself
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the manager that interviewed me was really nice and amde me feel comfortable and obvious that he liked working there
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This was my first time doing a group interview. I thought I would be nervous but they made me very comfortable.
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What would you improve about your company's interview process?
Stop pulling the old bait and switch routine. Tell the truth about what the job really entails, so candidates will know what to expect. In other words, stop lying...
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What makes you most happy at work?
the excitement of working alone, besides the customers calling in
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my friends who I worked with for 10 years together
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My coworkers make me happy at work.
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What's going wrong and how can it be improved?
Lack of communication with branches and customers
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Terminix is well aware of what's wrong with the company as a whole. "Leadership" will never try to improve anything, and I will not waste my time providing suggestions in regards to such.
Review from Customer Support Dept
They’re not taking care of us technicians. They’re making us do
Review from Customer Support Dept
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What would you most like to see improved at your company?
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