Therapy Brands Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Jump before you are on the chopping block after giving years of dedicated service.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The new leadership team is interesting. Some are more present and some don't interact with others at all. If they can be more present and not hide behind their products that would be to boost some employee morales and transparency.
Review from Customer Support Dept
This leadership team promotes learning and dealing with Change. It's extremely refreshing to be working with innovative leaders.
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Their empathy, excitement, energy, and enthusiasm for the subject matter are contagious and it is obvious that the priority is taking care of the client to help support their patients and practices. And that "teamwork makes the dreamwork" is the lay of the land!
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They have been very friendly and personable.
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They are very transparent and involved
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What does the leadership team need to get better at?
This is not the same company when I joined. The current executive team is reckless with their decision making and there have been a number of misfires that led to many employees leaving with frustration.
Review from Customer Support Dept
What a fall from grace. Continuous changes are crushing the employees' mental health. Ironically that's what we sell to help our customers. This executive team is running the company to the ground.
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Every leader is different than a year ago except for 1. There is not a clear synergy among them. This is heartbreaking to see.
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I don't know where to begin to talk about this constantly changing executive leadership team. They don't seem to have a clue of what we do.
Review from Customer Support Dept
Many of my colleagues have left, but I don't see the executive team care about the reasons or try to retain them. I am very worried about my own future with the company.
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What is the best part about your compensation package?
Benefits package are really good.
Review from Customer Support Dept
Unlimited PTO and benefits package
Review from Customer Support Dept
It is a tie between the unlimited PTO and the fact that comprehensive benefits go into effect on day 1 is absolutely amazing. No lag time or anxiety waiting for benefits to go into effect!
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The unlimited paid time off
Review from Customer Support Dept
The pay is fantastic, but the PTO plan is my favorite part.
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Why do you feel undervalued and what would make you feel better about your compensation?
Our compensation is not competitive with the level of expectations.
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Great benefits, but the pay is terrible and not competitive.
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Our benefits used to be good and now is severely declining.
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For the level of experience I have and the years to prove it, I have been passed up for raises that my manager has tried so hard to approve. If it costs them money they don't care. They are happy to push people to burning out so then they can hire someone else for less money.
Review from Customer Support Dept
I came to Therapy Brands for the mission to do more even though the pay isn't as competitive. Now I am really doubting myself making the wrong choice.
Review from Customer Support Dept
What are some of the best things about your team?
Our caring team is the best
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I love my coworkers, we just don't have many of them around any more. My team is 1/3 of the size comparing to 8 months ago.
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Our team truly cares for our customers.
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I really like my immediate team. Everyone is very helpful.
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I love my team. They are passionate about what we do and our abilities to help others.
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What do your coworkers need to improve and how could you work together better?
This used to be a great place to work remotely. A selected and biased group of people are being asked to return to office. Lots of inconsistencies with knowledge sharing and miscommunication.
Review from Customer Support Dept
There are still some people who care. Company has lost many tenure employees over the recent years and more have left this year due to poor management. Lot of conflicts between the remote team and people who have to come to the office.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We care for each other and our customers.
Review from Customer Support Dept
People who have been with the company for a while really care about what we do. The new folks hired are not quite the same as the old crew.
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Collaboration is key with doing what we do.
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This is a team that is persistent and with lots of grit.
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There are many employees and leaders who care. We need our executives to listen to us.
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What needs to change to make the company culture better?
Morale is at an all time low. Managers are trying to do something but leadership keeps on changing and adding responsibilities due to customer demands from product issues.
Review from Customer Support Dept
The leadership team should just decide what they really want to do and not make inconsistent changes that are very disruptive to our day to day operations.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I love my job and I like my coworkers and who I support.
Review from Customer Support Dept
I love my job and I love what I do that help others.
Review from Customer Support Dept
I have a lot of freedom to work at a pace that works for me, I am able to insert my personality into my work & I'm able to be myself on team chats, team meetings, etc. Having the ability to use your own personal style helps make the work feel personal, meaningful, and like I'm having a real impact!
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Able to Help others help others
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Knowing that they want you to succeed.
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What's going wrong and how can it be improved?
Customer complaints are at an all time high.
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It's very hard waking up and going to work nowadays. This used to be a great place to work. Unrealistic expectations and constantly changing priorities are driving good employees to leave, and the leadership team don't want to backfill the openings. We are working like sweatshop labor.
Review from Customer Support Dept
It's getting harder and harder every day to get up for work. Our customers are not happy with how things are, and we really don't have an answer for them based on the product limitations.
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There is no clear plan or future. Our sales numbers are not good, company is missing goals, and customers complaints are at all time high.
Review from Customer Support Dept
The days are getting tougher and tougher with more and more angry customers.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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