Travelers Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Good company. The people there are like a family and the company takes care of their employees
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Very supportive and actually cares about me as a person.
Review from Customer Support Dept
Your opinion doesn’t matter. They will hold meetings and discussions with upper management pretending to care about your opinion but will never implement any of your concern
Review from Customer Support Dept
Willingness to listen and help
Review from Customer Support Dept
Great leadership. They work together and very organized
Review from Customer Support Dept
What does the leadership team need to get better at?
Flexibility and hearing employees. You cannot celebrate the company's significant success while employees worked remotely during the pandemic, then order everyone back to the office for three days a week. That isn't an inclusive culture that takes everyone into consideration.
Review from Customer Support Dept
Understanding of subordinate challenges and responsibilities
Review from Customer Support Dept
What is the best part about your compensation package?
401k match is really good
Review from Customer Support Dept
Benefits are expensive but acceptable.
Review from Customer Support Dept
It is Very competitive with other companies
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Merit increases should be honest and fair. They have a 30k pay range for each position but will only give at most a 2% pay increase if you get a pay increase which is very rate. They undervalue current employees but will scout new talent and pay yhem more than their loyal employees.
Review from Customer Support Dept
What are some of the best things about your team?
helpful, build each other up, great collaboration
Review from Customer Support Dept
Team is willing to provide support
Review from Customer Support Dept
Close team who is willing to help one another
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Travelers hires the right people. There are not any office mean girls.
Review from Customer Support Dept
Comfortable environment and relaxed environment
Review from Customer Support Dept
What needs to change to make the company culture better?
They should actually listen to their employees feedback and implement their concerns. If they can do this they will be able to retain their staff. They need to pay them fairly, have more realistic QM expectations and provide adequate on the job training for new employees
Review from Customer Support Dept
What did you like most about the interview process?
It was a long time ago so I do not remember much.
Review from Customer Support Dept
The opportunity to meet a variety of people working at various levels.
Review from Customer Support Dept
Interview process is thorough and efficient
Review from Customer Support Dept
They made it a Comfortable environment
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Travelers yet.
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What makes you most happy at work?
My coworkers are really amazing. I've never worked anywhere that people truly care for one another like Travelers.
Review from Customer Support Dept
Working from home, where I am more productive and better able to control how my day progresses.
Review from Customer Support Dept
Helping and talking to customers
Review from Customer Support Dept
the job I do is rewarding and my coworkers are great
Review from Customer Support Dept
What's going wrong and how can it be improved?
Happy employees provide quality customer service and work. Start at the root of the problem.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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