Vivint Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
I feel that there are a lot of opportunities to grow within the company.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The leadership team at Vivint make me feel valued and respected. When I have feedback to improve the company, they listen, and when appropriate, I see that feedback implemented. When my manager needs more from me, he makes no bones about it - he tells me what he needs.
Review from Customer Support Dept
They are attentive and helpful. They always go above and beyond to help you out and genuinely care about you.
Review from Customer Support Dept
They are always willing to work with any issues you have.
Review from Customer Support Dept
The downward communication, and schedule flexibility were always pretty great.
Review from Customer Support Dept
They are hands on with us
Review from Customer Support Dept
What does the leadership team need to get better at?
Having a bit more leniency in certain situations.
Review from Customer Support Dept
I think if they conference stated the leadership a little bit better and instead of having so many different leadership to do and little things compensate the good ones better give them a little bit more to do then we have a shorter chain of command to get to the result of an issue
Review from Customer Support Dept
listen to all employers and improve work conditions
Review from Customer Support Dept
stop running a large company like it's a small company
Review from Customer Support Dept
Scheduling, employee benefits and discounts, pay rate.
Review from Customer Support Dept
What is the best part about your compensation package?
We get a $5 meal ticket for every eight hours we work and those are accepted in a ton of different restaurants around town and throughout the state.
Review from Customer Support Dept
Free lunch is absolutely the best
Review from Customer Support Dept
Dental, Vision, and Medical insurance.
Review from Customer Support Dept
I feel like the compensation package is fair in that i have full health benefits and am able to even use the onsite clinic when I'm feeling ill.
Review from Customer Support Dept
Short term disability and long term disability pay
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I think that our wages should reflect the cost of living in our area.
Review from Customer Support Dept
This company went through a layoff of 1,400 employees because they over hired. I was included in that. Their recruiting team needs some serious work.
Review from Customer Support Dept
benefits should be fully covered
Review from Customer Support Dept
need better insurance coverage and more options
Review from Customer Support Dept
Getting paid accordingly for the work that we do we ensure that people are safe in their homes and we are told every day that we save lives I think we should make more money for saving lives
Review from Customer Support Dept
What are some of the best things about your team?
My team and I work toward the same goals, and communicate with to assist each other in achieving our individual goals.
Review from Customer Support Dept
They are fun, hard working, and reliable. We can always turn to each other for help.
Review from Customer Support Dept
There is a real team spirit at Vivint where you can always find any help you need.
Review from Customer Support Dept
We all get along really well and know how to work with each other to complete assignments and help both sales reps. and customers have a great experience.
Review from Customer Support Dept
We get the job done, but also communicate.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Stop talking on the floor.
Review from Customer Support Dept
The employees at Vivint at the supervisor level gossip a lot. Whether it's something that happened at work, or even in your personal life, if another supervisor found out about it, the entire management team found out about it.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Vivint has built a culture focused on people. The goal is not to make money - as leadership has stated, take care of people and profit will come. Vivint does a very good job applying that concept to both its employees and its customers.
Review from Customer Support Dept
We have fun. It's a call center, but we keep the environment lighthearted and we enjoy each other's company.
Review from Customer Support Dept
Vivint really takes care of us. Meal tickets, cool prizes, year-end parties, summer parties, its great.
Review from Customer Support Dept
They really like to show their appreciation to people at all levels of the company not just the top.
Review from Customer Support Dept
My direct manager was the best part.
Review from Customer Support Dept
What needs to change to make the company culture better?
Better training for management. And more respect for the people doing all the work.
Review from Customer Support Dept
What did you like most about the interview process?
The interview process introduced me to my future manager and immediate superior, who made it very clear to me what I would be doing and what their expectations would be.
Review from Customer Support Dept
The virtual interviews are convenient and a great option.
Review from Customer Support Dept
I had to do a case study, it was intense, but it boosted my self-confidence.
Review from Customer Support Dept
It was fast and easy. It more seemed like chatting with a friend than an interview.
Review from Customer Support Dept
It was set up to be very casual. I did a lot of those interviews myself.
Review from Customer Support Dept
What would you improve about your company's interview process?
Clarification on the necessary hiring process and background check, maybe not ensuring someone has a job until the background check has been completed
Review from Customer Support Dept
What makes you most happy at work?
At Vivint I get to focus on taking care of my community. My focus is on making my customer smile, and making sure they are happy and safe. Vivint gives me all the tools and support I need to make that happen.
Review from Customer Support Dept
Having fun with my coworkers.
Review from Customer Support Dept
Building strong rapport with the departments I support.
Review from Customer Support Dept
Just the whole community that exists at Vivint.
Review from Customer Support Dept
The fact that i get to use my great leadership and problem solving skills.
Review from Customer Support Dept
What's going wrong and how can it be improved?
If management actually listened and gave a care about employee concern.
Review from Customer Support Dept
Everything is going wrong. The environment is terrible, the training is awful, the supervisors are super unhelpful and never around and the pay is so little compared to all the work we are given.
Review from Customer Support Dept
slow things down and focus on the employees and they will take care of the customers
Review from Customer Support Dept
no major problem just better work conditions
Review from Customer Support Dept
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