Wawa, Inc. CS Rep Employee Reviews
Briefly describe your overall experience at your company
My experience working for Wawa was a negative one due to Wawa's labor practices.
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I started off really liking it but now I dread coming in every day
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All I have to say is I’m working at the most terrible store I
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What do you like best about the leadership team?
they listen to the workers, upper management not as much. I work with a lead that has made my work environment very hostile because of the way she acts when she gets told she is in the wrong or if you have an opinion that differs than hers.
Review from Customer Support Dept
Very enthusiastic and professional, they make me enjoy coming to work everyday.
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Well if everyone would communicate are leadership team would be great.
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Nothing at all, our management team needs work
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There always there to help you and answer any questions you might have
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What does the leadership team need to get better at?
at my store it’s communication, hiring, and promoting people that deserve it. I get little to no communication as a NS and I have no people that are capable of working this shift. also promotions
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work more together and be professional
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talking to employees with respective tone
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Scheduling and put people where they actually belong andnot put the people where the manager thinks they belong.
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What is the best part about your compensation package?
well I was told when I first started that because of COVID I would get benefits after 60 days then told after my 60 days that it's a year before I get benefits.
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It is good to me
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Money is fine just super disrespectful
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I can go in it at any time.
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I dont have a compensation package
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Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because Wawa puts profits before fair employee labor practices. I would feel better about compensation if Wawa would pay a percentage of profits to their employees in addition to an hourly wage.
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Even just a simple thank you would go a long way.
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Start caring about your associates
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What are some of the best things about your team?
my team is amazing, the Lead is not.
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We enjoy working with each other
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We all help each other out and keep positive attitudes even on our bad days.
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Trust is huge in our store, and we have no trust, adults acting like kids and kids acting like preschoolers
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They respect me because I give them the same respect. They work hard and look forward to working with me because I'm always present to help out wherever necessary. I believe in good work place moral. It makes your co-workers look forward to coming to work.
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What do your coworkers need to improve and how could you work together better?
Coworkers can only improve if their value to the company improved. I would work better if Wawa communicated better and practiced better organization from leadership.
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Actually listening and communication lrespect
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Communicate and actually work. Stay off their phones. If u have time to be on phone then time to clean
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What is most positive about the culture and environment at your company?
Wawa's interaction with surrounding communities and organizations is positive.
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good management, my night supervisor and CSS are amazing. the lead is very hostile.
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The customers make it good
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You see people from everywhere all kinds I enjoy working fast paced.
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We get goosebump points and can redeem for hats hoodies etc. Also get discounts on are food. Some managers are positive and keep u going. Others are negative and make u want to quit ur job.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
I liked the timely hiring process.
Review from Customer Support Dept
meeting everyone and listening to how things work the right way .
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They made u feel comfortable
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They let me talk and explain myself.
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We did 1 phone interview. Person to person interview and a call to say ur hired.
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What would you improve about your company's interview process?
ask questions that are useful that can separate one candidate from another.
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What makes you most happy at work?
my coworkers. they make it very enjoyable. my overnight lead does not.
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Just being there and making people happy
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The customers making there day.
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Seeing some customers that are nice to you.
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My customers, i can make someones day with just a free cup of coffee, and my customers look for me
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What's going wrong and how can it be improved?
Wawa's labor practices are not in the best interest of their employees.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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