ZipRecruiter Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Very clear communication and long term success in mind
Review from Customer Support Dept
Our leadership team is full of intelligent people but there is plenty of room for improvement. Our managers are brilliant at thinking of new ways to support the business but support for their direct reports can be improved.
Review from Customer Support Dept
They do not micromanage they respect you as a person and always make sure that you have the information needed to improve yourself.
Review from Customer Support Dept
Our leadership works really hard to keep us in the know with company updates and helps us be successful everyday. They are invested in our career development as well and always open to help us move up in the company
Review from Customer Support Dept
Everyone seems to be very nice.
Review from Customer Support Dept
What does the leadership team need to get better at?
Better communication with processes changes.
Review from Customer Support Dept
What is the best part about your compensation package?
Bonus is really great and there is plenty of other departments I can move to if I would like to make more and lots of resources to help you get there.
Review from Customer Support Dept
Our base compensation is very competitive already, but they also give bonuses, prizes, and gifts based on hard work
Review from Customer Support Dept
bonus, and the incentives. It's a good way to make extra
Review from Customer Support Dept
Benefits - medical, dental & vision.
Review from Customer Support Dept
The vision and dental care
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
My department as a whole is underpaid to market
Review from Customer Support Dept
I feel undervalued because I am capable of doing many things to support my team and the business and have shown my leadership team what I can do and proposed many things that have been implemented or are in the works today and yet, ive only met several negative experiences to my title and pay.
Review from Customer Support Dept
Management does not offer any opportunity to advance. There is no value when management finds ways to create 'drama' in what is to be a simple job.
Review from Customer Support Dept
Starting salary for type of position is a few dollars more industry wide
Review from Customer Support Dept
The ability to negotiate my hourly wage during the hiring process
Review from Customer Support Dept
What are some of the best things about your team?
They are genuine wonderful and smart people who I enjoy being with and learning from
Review from Customer Support Dept
The team finds the joyous moments in the hardest moments at times. They are friendly and helpful and support eachother.
Review from Customer Support Dept
We are truly like a family. I know any issues I have, I can run to my team and be fully heard and helped. We have a lot of fun and I've made some life-long friendships
Review from Customer Support Dept
Everyone is nice and we don't have conflict
Review from Customer Support Dept
The collaboration in helping one another with questions or concerns.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
ZipRecruiter has done a great job of allowing people to be themselves and express themselves differently, but also having excellent advancement opportunities for those who don't fit inside a "box"
Review from Customer Support Dept
The best thing about ZipRecruiter is how friendly everyone is. Many people are happy to engage in conversation or lend a hand or even talk about what they do with no hesitiation.
Review from Customer Support Dept
They always keep it positive and when there is an issue they deal with it immediately.
Review from Customer Support Dept
We are so welcoming. We have mentorship programs and extensive training to help be sure new teammates are comfortable, not only with the systems and procedures, but also with our family. We take pride in making a work place that doesn't always feel like work.
Review from Customer Support Dept
The setting and how it's implemented
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
There aren't any Interviews reviews of ZipRecruiter yet.
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What would you improve about your company's interview process?
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What makes you most happy at work?
Working with my team. Some of the unique challenges that I get to work on are fun and valuable for my advancement
Review from Customer Support Dept
When im producing meaningful impactful work and are included in projects that benefit the team(s), I find myself at the happiest. I enjoyed the many projects I worked on, the plan write-ups, the research, the building, the interactions, it is what makes me the happiest.
Review from Customer Support Dept
My team and the support they give
Review from Customer Support Dept
The work I do, and helping people
Review from Customer Support Dept
Cultuer, co-workers and the team I work with.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Where do I start without going over the 300 character limit? Lack of communication, no real advancement opportunities, poor management, lack of leadership skills, poor decision making from management when choosing processes, lack of tools to perform the job
Review from Customer Support Dept
A large part of my day consists of speaking to customers that I cannot meaningfully help because of a change in refund policy. The way our usage product works does not serve the customer's best interests.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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