ArcBest Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
The leadership team is AMAZING and HELPFUL every step of the way!!
Review from Customer Support Dept
Leadership is always willing and happy to help with questions, concerns and feedback. I feel like I could approach anyone higher than me and just chat with them - they are great!
Review from Customer Support Dept
They really care about the employees.
Review from Customer Support Dept
Everybody is extremely well trained, knowledgeable, and kind to the employees that work under them.
Review from Customer Support Dept
They arent above any task. The customer's needs come first.
Review from Customer Support Dept
What does the leadership team need to get better at?
They need to get better with communications within the team
Review from Customer Support Dept
There is no communication. Even when they try, they fail
Review from Customer Support Dept
What is the best part about your compensation package?
ArcBest has the best benefits you will find anywhere.
Review from Customer Support Dept
The vacation days accrue every 2 weeks and pay is based on the ladder.
Review from Customer Support Dept
The best part about my compensation has to be the insurance benefits - I can walk into the company-owned clinic almost any time I need and never have to pay a dime to see a physician.
Review from Customer Support Dept
Health Insurance is really good here
Review from Customer Support Dept
We have great insurance, access to Premise Health, and many programs that help with health and wellbeing.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There aren't any Compensation reviews of ArcBest yet.
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What are some of the best things about your team?
Everyone is on the same page
Review from Customer Support Dept
We work together as a team to accomplish our goal. Everyone is friendly and supportive. Great energy.
Review from Customer Support Dept
We have a great culture that puts the customer as the top priority.
Review from Customer Support Dept
My supervisor makes team meetings very enjoyable, but makes sure to have the serious talks about our numbers within the company. They make sure that we are constantly improving.
Review from Customer Support Dept
I love coming to work every day because we have the best team and everyone truly cares about each other on and off the job.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of ArcBest yet.
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What is most positive about the culture and environment at your company?
The atmosphere and people are warm and inviting.
Review from Customer Support Dept
Well, it is like a family atmosphere
Review from Customer Support Dept
There is usually someone there to assist if you need help
Review from Customer Support Dept
My coworkers are friendly and helpful. My direct management team is supportive, working to build our team and make us stronger. I've always been treated with respect.
Review from Customer Support Dept
Everybody seems to wants what is best for the next person, whether it is helping them with whatever task is at hand or simply getting food for the team. Everybody here just wants to succeed so there is no negativity when it comes to work.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of ArcBest yet.
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What did you like most about the interview process?
Process was smooth and seamless.
Review from Customer Support Dept
their determination to get good people
Review from Customer Support Dept
It's clear in the interview people are more interested in you as a person rather than your qualifications.
Review from Customer Support Dept
My interviewer made the process very smooth, while asking good questions that made me think. He made sure that I wasn't too nervous beforehand and wanted me to excel as much as possible.
Review from Customer Support Dept
The Team meeting so that they can see me for who I am.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of ArcBest yet.
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What makes you most happy at work?
The people in office and assisting the customers any way need be.
Review from Customer Support Dept
My direct leadership is amazing
Review from Customer Support Dept
I love chatting with people around me while we work - even if it's a work-related question.
Review from Customer Support Dept
I have a great work/life balance in my position.
Review from Customer Support Dept
What I enjoy most is when a customer says they are extremely satisfied with our work. Making a customer happy and in a good spot is our #1 priority, so I am very happy when they are vocal about it.
Review from Customer Support Dept
What's going wrong and how can it be improved?
There aren't any Outlook reviews of ArcBest yet.
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What do you like best about your company?
My job and those I work with.
Review from Customer Support Dept
What would you most like to see improved at your company?
Maybe a change to the medical insurance carrier
Review from Customer Support Dept