Books A Million Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
The Leadership Team was young and optimistic. Unfortunately, for me, no one told me when I was hired that as a customer service worker, I would have to clean the restrooms. I am a 65-year-old-retired-teacher. With COVID-19 raging, I couldn't clean the restrooms so I was let go after two weeks.
Review from Customer Support Dept
They really care about me.
Review from Customer Support Dept
Very nice and understanding when things go wrong
Review from Customer Support Dept
What does the leadership team need to get better at?
Everything. They pay pennies on their millions and expect to take over their employees' entire lives. One of the harshest environments for so little pay I have even heard of in my city. Walmart is worlds better as an employer, and that is saying a lot.
Review from Customer Support Dept
What is the best part about your compensation package?
For a Part-time position, the package is good
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The tean is good, but corporate keeps the store understaffed and is always pushing us to sell the Discount Cards and Magazine offers. The pay is barely above minimum, yet there is as much presure to sell as for salesman at a used car lot.
Review from Customer Support Dept
I would like to make enough money to afford to rent a home. I would like to make enough money to afford bills and rent and still have luxuries. I would like to see my coworkers and managers not struggling for money. I would like a pay raise instead of my bosses' bosses getting more money.
Review from Customer Support Dept
What are some of the best things about your team?
Making the customer feel that his or her needs at the store are MOST important and their willingness to help each other
Review from Customer Support Dept
Really fun and nerdy and creative!
Review from Customer Support Dept
Very focused on doing the best job.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Books A Million yet.
Be the first to contribute a review.
What is most positive about the culture and environment at your company?
The "smiles" and willingness to help. A "welcoming" atmosphere, Going the "extra-mile" to achieve customer satisfaction.
Review from Customer Support Dept
My coworkers and managers really make the environment as fun as possible.
Review from Customer Support Dept
The people who work with me.
Review from Customer Support Dept
We sell some neat books sometimes and some of the customers are cool. That's really it. We are all so disheartened and beginning to find other jobs to phase out BAM from our lives.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Books A Million yet.
Be the first to contribute a review.
What did you like most about the interview process?
The "welcoming" spirit of the interviewer. She made me feel comfortable. She explained that if hired I would be a "Greeter" and customer service representative. However, she did not tell me that I would have to clean the restrooms at closing. If I had been told this I would not have taken the job.
Review from Customer Support Dept
They kept the interview very real and genuine.
Review from Customer Support Dept
It was conversational and extremely easy.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Books A Million yet.
Be the first to contribute a review.
What makes you most happy at work?
Helping customers locate books within the store, or order on-line. Talking with customers about authors of books, or about a book that we both found interesting, helpful, or amusing. Helping in the Children's section. I would love to have a children's read-a-loud session in the Store.
Review from Customer Support Dept
My coworkers and customers are always fun to be around.
Review from Customer Support Dept
Money, friends, and a good time.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Pay workers as if you value the as much as you say you do. Reward them, not their upper management, for their own hard work and improvement. Let the level harshness and strictness match the pay. We shouldn't have so much responsibility at 8.25/hr. Improve company training standards.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Books A Million yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Books A Million yet.
Be the first to contribute a review.