C Space Customer Success Manager Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Its a roller coaster of highs and lows- always exhilarating.
Review from Customer Success Dept
What do you like best about the leadership team?
Transparency through regular all-staff meetings. Clear goals for the company.
Review from Customer Success Dept
They keep the lines of communication open. I've worked in a number of places where the leadership team does not even fake to care. C Space comes across very differently.
Review from Customer Success Dept
They want to win. And they want to accomplish a lot- for the business, for employees and for the world.
Review from Customer Success Dept
They are progressive, open-minded, willing to listen to their employees' ideas, and eager to grow even if that means making changes that can be somewhat challenging and painful.
Review from Customer Success Dept
What does the leadership team need to get better at?
Strategy is all over the place. The company wants to shift into new offerings while keeping base business, but doesn't know how to actually do those things simultaneously. Too much jargon and hand waving without an understanding of what it's like to actually be doing the work on client accounts.
Review from Customer Success Dept
What is the best part about your compensation package?
I totally appreciate the amount of leave available, PTO, medical/sick, etc. Generous amount of time and the fact that it is use it or lose it really supports an environment of 'taking care' of oneself.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Actual clarity around pay bands. It has felt like I needed to claw for every dollar I earn here. We can only get raises once every 12 months due to an Omnicom policy, which is not encouraging for people.
Review from Customer Success Dept
Appreciation is driven by favoritism and popularity vs. work delivery. Raises were held for over 40% of employees last year during the pandemic, even though our company still made a profit. Never any bonuses or niceties. Benefits are bare minimum.
Review from Customer Success Dept
A bonus structure that the company could honor and annual increases that looked at other professional services firms.
Review from Customer Success Dept
What are some of the best things about your team?
Team is always there for each other....this is a constant across the various teams I've worked in. Everyone has a voice that is respected.
Review from Customer Success Dept
All Staff meetings tend to be the highlight reel, with little representation from more junior employees who are actually doing the work.
Review from Customer Success Dept
Willingness to try new approaches and be energetic and human about work.
Review from Customer Success Dept
They work hard, they're friendly and personable, and there is a clear healthy boundary between work and private life which is respected.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of C Space yet.
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What is most positive about the culture and environment at your company?
Extremely supportive and hard-working coworkers.
Review from Customer Success Dept
The culture is one of positivity, energy, and encouraging of individual and diverse points of view. As any agency tends to be, it's fast paced. When it's time to take a break, that is also a focus.
Review from Customer Success Dept
We are optimistic, collaborative, and encouraging of one another's successes.
Review from Customer Success Dept
What needs to change to make the company culture better?
Executive leadership needs to get closer to the actual work being done rather than chasing McKinsey and Bain. People need to be empowered to actually "tell it like it is" rather than penalized for speaking up. Too much office politics.
Review from Customer Success Dept
What did you like most about the interview process?
Extreme communication. In a world where ghosting and little to no communication exists, the interview process at C Space was refreshing. Talent did what they said they would do, when they said they would do it w/ good communication. The entire process took 33 days - interview to hire!
Review from Customer Success Dept
The people I met with were great.
Review from Customer Success Dept
I appreciated being able to speak to different levels of employees and enjoyed getting a taste of the actual work.
Review from Customer Success Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of C Space yet.
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What makes you most happy at work?
I have the opportunity to engage with different roles -- top to bottom, and horizontally. Every day I learn something new, and as someone who has been in the workplace for some time, I love that.
Review from Customer Success Dept
Our clients, their challenges and what we can do to help them succeed.
Review from Customer Success Dept
Creating a powerful deliverable and receiving appropriate recognition and appreciation for doing so.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Not enough emphasis on shoring up the subscription business. Project work is burning people out and leading to less financial stability.
Review from Customer Success Dept
What do you like best about your company?
There aren't any Outlook reviews of C Space yet.
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What would you most like to see improved at your company?
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