Delta Air Lines CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Transparency and direct communication with employees. Open door policy. Top of industry pay and benefits.
Review from Customer Support Dept
I show them them 1st, that way they can have some respect of me. N i think that is Leadersip
Review from Customer Support Dept
Organized, Apply to Listen, Intelligent, perseverance and matured
Review from Customer Support Dept
They get to know the employees.
Review from Customer Support Dept
They are there when they are needed.The team seem to be dedicated.
Review from Customer Support Dept
What does the leadership team need to get better at?
Actually leading rather than ruling. Micromanaging will be the end of Delta.
Review from Customer Support Dept
Having are backs more with helping the customers.
Review from Customer Support Dept
We need new leadership with fresh eyes
Review from Customer Support Dept
Fairness and consistency, especially regarding attendance.
Review from Customer Support Dept
All FSM and IFS should have to fly the line monthly.
Review from Customer Support Dept
What is the best part about your compensation package?
Profit sharing. When the company makes money so do the employees.
Review from Customer Support Dept
Take a picture of damage part and see it baggies was week at the moment or it was our fault
Review from Customer Support Dept
The medical insurance is above average and the flight benefits let you explore the world.
Review from Customer Support Dept
The bonus we receive each year
Review from Customer Support Dept
Everything is great. Delta cares.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Constantly required to do more with less compensation.
Review from Customer Support Dept
Delta reservations agents also work for KLM, Air France, Korean Air, Alitalia and many more. Zero additional compensation.
Review from Customer Support Dept
Give us a raise and better healthcare
Review from Customer Support Dept
We need better trip rigs, pay, health benefits and sick time. We need to be able to unionize without fear.
Review from Customer Support Dept
Wages and benefits needs to improve yearly. CEO AND THE BOARD compares their salaries to SWA but not employees.
Review from Customer Support Dept
What are some of the best things about your team?
Freedom to speak without fear of termination. Ideas are heard and considered.
Review from Customer Support Dept
Team work is one of most important in Job relationships. So i treating them as my gamily.
Review from Customer Support Dept
We are a family and have each others backs. Both at work and in our personal lives.
Review from Customer Support Dept
My team is honest, smart, friendly, supportive
Review from Customer Support Dept
Awesome team work in every aspect.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
It's the quality of people who are hired that needs improving.
Review from Customer Support Dept
Better Training and changing info.
Review from Customer Support Dept
They need to realize their collective power!
Review from Customer Support Dept
Team doesn’t put enough effort
Review from Customer Support Dept
Have computers, scanners, and printers that work
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Family. A feeling that the company has your back.
Review from Customer Support Dept
I was dealing with lot of customer, get to knoe them it gets more fun and enjoy working there so is my co workers
Review from Customer Support Dept
The workers are pull together to get the job done.
Review from Customer Support Dept
Company actually has classes on how be compassionate,how to care ,listen and connect,and use your heart
Review from Customer Support Dept
Besides the very few. Everyone enjoys each others company.
Review from Customer Support Dept
What needs to change to make the company culture better?
Eliminate a few levels of useless management.
Review from Customer Support Dept
Be more positive about what is done right not threatening when mistakes happen
Review from Customer Support Dept
We need a union to make the improvements we need
Review from Customer Support Dept
Realize almost half of us are unhappy being job-union. Let us freely unionize.
Review from Customer Support Dept
Low morale because people are overworked
Review from Customer Support Dept
What did you like most about the interview process?
You are made to feel welcome and put at ease. Very professional
Review from Customer Support Dept
Simple, and fast, and get to the point
Review from Customer Support Dept
The interaction with current employees
Review from Customer Support Dept
The quickness of the whole process
Review from Customer Support Dept
It was not easy,but they make sure to hire people that are good fit for the job
Review from Customer Support Dept
What would you improve about your company's interview process?
Set higher standards for employment.
Review from Customer Support Dept
What makes you most happy at work?
Safe environment. Attitude of fellow employees.
Review from Customer Support Dept
When i do it something for my pure good willing, and someone cahch that and tell me you are so nice person
Review from Customer Support Dept
Helping our passengers explore the world and helping them travel to their destination.
Review from Customer Support Dept
Knowing I have greeted someone with and smile.
Review from Customer Support Dept
Helping people get to their loved ones
Review from Customer Support Dept
What's going wrong and how can it be improved?
The culture must change from the top.
Review from Customer Support Dept
Micromanaging by people who couldn't do the job they demand.
Review from Customer Support Dept
We need to be treated fairly
Review from Customer Support Dept
Let us unionize! Show you really love us as you claim.
Review from Customer Support Dept
Irregular operations and poor staffing
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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