Esri CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Low pay. Average benefits. Little to no opportunities for career growth.
Review from Customer Support Dept
What do you like best about the leadership team?
They are kind and respectful people.
Review from Customer Support Dept
Middle management leadership genuinely love and support their employees to ensure that they have the resources necessary for them to be successful.
Review from Customer Support Dept
What does the leadership team need to get better at?
They need to stop playing hot potato with employee complaints and concern and address the concerns with honest responses. The environment here is demoralizing and toxic and will continue to get worse until they choose to acknowledge the complaints.
Review from Customer Support Dept
What is the best part about your compensation package?
Healthcare benefits are amazing; very comprehensive.
Review from Customer Support Dept
Profit sharing and health benefits are great and kind of undervalued in a way when compared to other companies.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I have a college education, and I have worked in my position for almost 7 years. A new hire starting yesterday makes more money than I do. When I ask management for a raise they tell me they don't have the money.
Review from Customer Support Dept
The pay is very low and Esri should be paying living of standard and not want more for less money. Happy employees are more productive and increase overall experience of the company. Directors micro -manage heads of departments instead of them lead their departments as they see fit.
Review from Customer Support Dept
What are some of the best things about your team?
The team is friendly and understanding.
Review from Customer Support Dept
Great people; team environment; everyone wants to do their job properly etc
Review from Customer Support Dept
The transparency among the team is amazing. We all discuss the things we agree and disagree on in our department... mostly regarding pay and not being able to work from home.
Review from Customer Support Dept
Everyone on my team works as a family. We're always there to help when needed and they don't add to much of the stress that comes along with the job. They actually help to relieve it!
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Esri yet.
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What is most positive about the culture and environment at your company?
That all ideas are welcome and that we function as a team and not individuals
Review from Customer Support Dept
I wouldn't say there is a culture because that is up to Esri to provide events for their employees to come together. They only provide a minor breakfast for thanksgiving but they could do so much more. Summer, Christmas events, raffle prizes, things to allow the people to enjoy themselves.
Review from Customer Support Dept
People who work in my department generally just want to see our customers succeed.
Review from Customer Support Dept
What needs to change to make the company culture better?
Management is disconnected from reality. We receive no cost of living increases and our merit increases don't even keep up with inflation. New hires are making more than employees of over 15+ years experience. When complaints are made HR and Management fight over whose responsibility it is.
Review from Customer Support Dept
What did you like most about the interview process?
I liked the people who I interacted with the most throughout my interview process. No one took themselves too seriously, and it was more about what I COULD be rather than what I was currently.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Esri yet.
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What makes you most happy at work?
The return of the Work From Home option would make me happy. There's nothing I do in my job that cannot be done remote. For a company with 'Environmental' in their name, requiring us to get in a car & commute to the office every day isn't very environmentally friendly.
Review from Customer Support Dept
When I solve a complex issue
Review from Customer Support Dept
What's going wrong and how can it be improved?
In 30 years with the company, I've watched things change & not for the better. Benefits are great, pay's not commensurate with industry standards. The return to office mandate is counter to ESRI's professed concern for the environment. WFH worked; it's good for the planet & workers mental wellbeing.
Review from Customer Support Dept
I feel undervalued. Opportunities for career growth are limited and often shut down. New hires make more money than 7+ year experienced employees. Esri tries to justify low pay with "great" benefits but these benefits are industry standard. Also, I can't pay rent or buy groceries with benefits.
Review from Customer Support Dept
I feel that this company has the resources to make effective and positive changes when it comes to the compensation of their employees but are stuck in "old ways" on how to run a business. This in turn stunts business and professional growth of their employees.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Esri yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Esri yet.
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