Integral Ad Science Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Since joining i have realized that worklife balance is not a thing here.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
I think one thing that stands out is the leadership team does make me feel valued as far as providing special benefits like time off policy, holiday time off, summer fridays, and mental health awareness programs.
Review from Customer Support Dept
I have a huge support from my manager, VP & SVP. They're my biggest support.
Review from Customer Support Dept
I see very little of the leadership team - our region is fairly cut off from them, and it feels like there's little input from them, at least that makes it as far down the ladder as I am.
Review from Customer Support Dept
transparency and overall commitment for the company
Review from Customer Support Dept
Leading the townhall with speaking up.
Review from Customer Support Dept
What does the leadership team need to get better at?
Setting obtainable timelines as to when a task should be completed. Not assiging tasks one after another and expecting each one to be due at the same time.
Review from Customer Support Dept
Clearer roadmaps of what we are focused on as a company. It feels like we are all over the place and we can't put enough resources behind what we are currently doing, but they keep adding more to our plates. We never seem to have a solid plan in place before we rush into new products or services.
Review from Customer Support Dept
What is the best part about your compensation package?
I would say the bonus, but i have not received it yet
Review from Customer Support Dept
To be able to work remotely.
Review from Customer Support Dept
total compensation and association of variable based on company achievement
Review from Customer Support Dept
Sick-paid leave is the best.
Review from Customer Support Dept
Seek leave I can use
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
With the amount of collaboration I have with my account teams and peers, sometimes I do feel like I'm undervalued as far as compensation. With my role in the company I do feel like I should be compensated more since I feel I play a big role in keeping accounts/clients supported and valued.
Review from Customer Support Dept
Salaries don't look like they're going to grow while my rent is up 20%, electricity bill 25%, and groceries 15%. I think my salary won't grow even though in every conversation with my manager I'm outperforming my role
Review from Customer Support Dept
I'm frustrated by internal policies around promotion/growth being affected by ephemeral "business needs" and a bias to tenure, when all KPIs and growth plans point in very different directions
Review from Customer Support Dept
-Annual Pay rise or promotion are given very randomly (creating lot of frustrations) , lot of expectations for just saying always we have to wait 6 more months. -Pension plan is not offered to all regions -Rewarded plan for our peers -Gym membership -Bonus is not aligned across all departments
Review from Customer Support Dept
Competition at other companies is almost double.
Review from Customer Support Dept
What are some of the best things about your team?
We collaborate on every level. We meet daily, help troubleshoot each others issues, we give/receive advice and feedback. With everything we having going on individually we always make time to support each other.
Review from Customer Support Dept
Everyone is nice and friendly
Review from Customer Support Dept
We all genuinely help each other.
Review from Customer Support Dept
Everyone's so willing to help out and pitch in all the time, no matter how big or small the issue With people going into the office more it's been really great getting to know people more & have actual relationships there
Review from Customer Support Dept
Exchange current issues and info everyday.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
accountability, one-team mentality that isn't one way street, execute on action, should be less concerned about the tone and more concerned about actual content, own up to their own mistakes and improve, stop repeating the same problems over and over, do your job and stop expecting others to do it
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I love the diversity in our company. So many different individuals from different backgrounds with multiple experiences.
Review from Customer Support Dept
Everyone is friendly and appear to care
Review from Customer Support Dept
We believe in equity and diversity.
Review from Customer Support Dept
People take work seriously, but not OTT - my last job was with a US based team, where apart from two people, their job was their lives - it was another tech company and they acted as if we were saving lives gathering data for Meta. IAS thinks its work is important, but wants us to have lives too
Review from Customer Support Dept
i'm not sure if there is anything i can say since the culture seems to be less concerned about actual delivery and accountability, and more concerned about making every happy, even those that arent doing their jobs.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Integral Ad Science yet.
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What did you like most about the interview process?
You interview with 5-6 different people throughout the process, one of them is always your (future) manager, a team member and then members of other teams for a holistic process.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Integral Ad Science yet.
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What makes you most happy at work?
Projects I work on, especially if they're a challenge since most of those times I'm able to collab with colleagues. And again I really do enjoy my team environment - I have the best team!
Review from Customer Support Dept
Helping customers getting what they need from us.
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Positive feedback from customers about their experiences with us
Review from Customer Support Dept
Be recognized, and have a fun time with coworkers.
Review from Customer Support Dept
New tech, New feature, New solutions.
Review from Customer Support Dept
What's going wrong and how can it be improved?
The amount of information to be aware of can be overwhelming, which is not the issue. Its the unrealistic timeline as to when the material should be obsorbed and put into action. I am a very visual learner, so after reading the material i may not comprehend everything and i feel i'm being punished
Review from Customer Support Dept
colleagues lack of understanding of the products, the industry, their own roles. lack of accountability and avoidance to change. taking credit for other people's work
Review from Customer Support Dept
My work load is a lot right now so it stresses me out. I don't look forward to going into work because I'm overwhelmed. I wish I could do more for my clients but there is too much on my plate to be able to do everything I'd like for them.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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