Interactions Operations Department Employee Reviews | Comparably
Interactions Claimed Company
Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is a remote first company allowing employees to work from anywhere in the US. read more
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EMPLOYEE
PARTICIPANTS
108
TOTAL
RATINGS
2768

Interactions Operations Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

Leadership is transparent and doesn't make promises.

Review from Operations Dept

frequent communication and work life balance

Review from Operations Dept

They are always upfront about everything

Review from Operations Dept

The leadership team makes a real effort to stay in touch with goals and expectations of the other folks in the company.

Review from Operations Dept

I appreciate our culture of open communication and the benefits packages.

Review from Operations Dept

What does the leadership team need to get better at?

Leadership Reviews

Work on more transparency and communication.

Review from Operations Dept

What is the best part about your compensation package?

Compensation Reviews

the health insurance including Benemax

Review from Operations Dept

Best part of the compensation package is the Health Insurance benefits

Review from Operations Dept

The health benefits and the salary

Review from Operations Dept

I appreciate being able to take days off for emergencies like inclement weather without it counting against my Paid Time Off.

Review from Operations Dept

I think they are fantastic

Review from Operations Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

Undervalued is felt to not given raise in the past 3-4 years. I have out performed on all reviews, and still give the company my all regardless lack of incentive.

Review from Operations Dept

Whether the company can afford merit increases or not, they should do COLA increases every year to account for inflation. If you can't afford to do that, you can't afford to run a business. Like tipping for a meal.

Review from Operations Dept

Median salary scale on the same designation and experience in the state.

Review from Operations Dept

What are some of the best things about your team?

Team Reviews

Talent, Capacity to success with the limited resources provided.

Review from Operations Dept

My team has largely been pared down to the point that most everyone we have is driven to succeed and doesn't need much extra motivation to give a good effort. We also have a good time.

Review from Operations Dept

close knit group. No slackers. Everyone is willing to help everyone else. We all have a wealth of experience both at Interactions and other companies. We have all been at Interactions for over 7 years working together as a team.

Review from Operations Dept

Most of my team seem engaged, we help each other and knowledge share frequently

Review from Operations Dept

Cooperation and sense of humor

Review from Operations Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

I personally feel there could be a little more patience and consideration for others' time. Everyone seems to want or sometimes even demand immediate attention without considering they are not the only person asking for my time or that I may have critical tasks I would like to focus on.

Review from Operations Dept

Hire people with actual skills, and don't be afraid to fire those who bring nothing to the table. Avoid having teams where one person is doing the work of everyone else and are being overworked.

Review from Operations Dept

What is most positive about the culture and environment at your company?

Environment Reviews

DE&I, Zoom Events, and In-office Visit

Review from Operations Dept

For those of us who have been with the company for more than five years, there is a real sense of having been in the trenches and seen the company grow. We've each been in many different roles and understand the business from the ground up and we're proud.

Review from Operations Dept

the sense of all pulling for the same goal

Review from Operations Dept

It's great! We have flexible schedules and a lot of diversity.

Review from Operations Dept

The company has a culture of cooperation within and across departments

Review from Operations Dept

What needs to change to make the company culture better?

Environment Reviews

There aren't any Environment reviews of Interactions yet.
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What did you like most about the interview process?

Interviews Reviews

There aren't any Interviews reviews of Interactions yet.
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What would you improve about your company's interview process?

Interviews Reviews

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What makes you most happy at work?

Outlook Reviews

Problem Solving, and working with my team.

Review from Operations Dept

the freedom to explore new approaches and technologies while supporting the exising

Review from Operations Dept

My coworkers are great and I am not stressed!

Review from Operations Dept

Working with new challenges in technology

Review from Operations Dept

I appreciate my longevity with the company and often ponder the improbable developments in my life that helped me land my role with the company.

Review from Operations Dept

What's going wrong and how can it be improved?

Outlook Reviews

It's just about the money.

Review from Operations Dept

I need to feel like I'm working towards a goal (Promotion, raise, etc), rather than doing extra work and carrying and babysitting some of my team members who aren't contributing or producing work at the pace or quality that I am.

Review from Operations Dept

What do you like best about your company?

Outlook Reviews

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What would you most like to see improved at your company?

Outlook Reviews

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