IRS CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
Punctuality always there on time and daily
Review from Customer Support Dept
What does the leadership team need to get better at?
Communication Skills letting people know what is going on
Review from Customer Support Dept
Congress and Senate are not held to the standards we are which is not fair. Thrusting have the same benefits or pay scale and aren't affected by their choices. Our Execs are puppets and do what they need to. The employees are never a consideration
Review from Customer Support Dept
What is the best part about your compensation package?
There aren't any Compensation reviews of IRS yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
Worn is stressful and very important to not make mistakes
Review from Customer Support Dept
I feel the organization should take more of a share for healthcare costs. Also to grant more time for leave instead giving by seniority
Review from Customer Support Dept
Union research shows we are paid 20% less than comparable private sect jobs. Also we have had no raises in over 20 years. Cost of living has provided at !let .005% so for a 25k salary that's an increase of $100 which is awful. There has been a long hiring freeze and cannot backfill meaning more wrk
Review from Customer Support Dept
What are some of the best things about your team?
There aren't any Team reviews of IRS yet.
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What do your coworkers need to improve and how could you work together better?
Less hours and more paid time off
Review from Customer Support Dept
My particular team is a group of extremely talented people. They work very hard and even on their own time.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Some managers are good even when following direction
Review from Customer Support Dept
Always work, there is no shortage in hours
Review from Customer Support Dept
Inclusivity and the sharing of culture
Review from Customer Support Dept
The environment is terrible. No one knows anyone else. People work from home because they are getting rid of office space and it's cheaper to send us out. Unlike working remotely but it makes for a very impersonal experience
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of IRS yet.
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What did you like most about the interview process?
The interviewers were nice and asked questions clearly
Review from Customer Support Dept
Fast and efficient not a waste of tume
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of IRS yet.
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What makes you most happy at work?
The earned paychecks at the end
Review from Customer Support Dept
What's going wrong and how can it be improved?
Have effective tools to deal with customer problems. Allow more breaks and extend lunchtime to an hour
Review from Customer Support Dept
Perception is everything. No one cares about is because everyone hates us. We are always the first to get cut when we help people every day and bring in 99% of government funds. People are astonished to find out how many companies never pay over withholding or people who never pay their taxes.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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