LexisNexis Legal & Professional Customer Support Department Employee Reviews

My overall experience has been positive and rewarding. I appreciate the supportive work environment, opportunities to learn and grow, and the teamwork among colleagues.

Review from Customer Support Dept · Posted 9 days ago

While some employees entered the role with previous experience, the salary offered was not always reflective of the level of expertise and complexity involved in supporting the products and responsibilities assigned.

Review from Customer Support Dept · Posted 15 days ago

I have stayed with the company for almost 11 years and 6 months now and I am happy and contented with the work and work environment that we have. The company values its employees and working hybrid has been a huge improvement for me.

Review from Customer Support Dept · Posted 16 days ago

Overall, I’ve had a positive experience. The company provides a supportive and collaborative environment, good work-life balance, and opportunities to learn, grow, and develop professionall

Review from Customer Support Dept · Posted 17 days ago

Learning and growth never stop.

Review from Customer Support Dept · Posted 17 days ago

What I like best about the leadership team is their supportive approach and willingness to provide guidance. They encourage continuous learning and help employees improve through feedback and clear direction.

Review from Customer Support Dept · Posted 9 days ago

Support work-life balance and helpful.

Review from Customer Support Dept · Posted 15 days ago

They are proactive and innovative.

Review from Customer Support Dept · Posted 16 days ago

I appreciate that the leadership team is approachable, supportive, and open to new ideas. They create an environment where employees feel comfortable asking questions, sharing suggestions, and contributing to improvements.

Review from Customer Support Dept · Posted 17 days ago

Open to feedback and acts on it.

Review from Customer Support Dept · Posted 17 days ago

fairness and equality among regions.

Review from Customer Support Dept

A great leader anticipates change, keeps the team confident, and plans ahead for their continued growth.

Review from Customer Support Dept

taking time in knowing their people

Review from Customer Support Dept

Annual incentives have been reduced. Engagement activities, now funded by the BU, have also been reduced.

Review from Customer Support Dept

Doing what they say. Employees are important, not shown in how they treat or the raises given. Customers are number one, but we don't do the work needed for our current customers.

Review from Customer Support Dept

I appreciate the combination of salary and benefits, as they provide a good sense of security and support.

Review from Customer Support Dept · Posted 9 days ago

The HMO increase is a huge help.

Review from Customer Support Dept · Posted 16 days ago

Its the increase every year.

Review from Customer Support Dept · Posted 17 days ago

HMO, Performance and Upselling benefits.

Review from Customer Support Dept · Posted 17 days ago

HMO benefits with 4 dependents.

Review from Customer Support Dept · Posted 17 days ago

It would be more motivating if employees who take on additional skills and responsibilities receive a salary increase or complexity allowance. For example, we support multiple LexisNexis products, which require specialized knowledge and can be quite complex.

Review from Customer Support Dept · Posted 15 days ago

I don't really feel undervalued, but with today's inflation, a much, much higher salary would really take a load off of my shoulders, considering the kind of work I'm doing.

Review from Customer Support Dept · Posted 17 days ago

the ODD Fee is still 150 Pesos even after 10 years. Inflation has risen but this fee is not. this goes for the rest (rice, clothing allowance still the same, but 2026 inflation hits hard!) also ang nipis ng internal promotion, may "ceiling" daw, pero kapag external hire, competitive! ouchies

Review from Customer Support Dept · Posted 18 days ago

I believe employees who consistently contribute, upskill themselves, and take on broader responsibilities should be compensated fairly for the value they bring. Such growth, effort, and contribution should be more clearly reflected in my compensation.

Review from Customer Support Dept

Benefits are not great regarding personal perks such as discount as the platform do not give better incentive than other online platform for shopping for instance

Review from Customer Support Dept

One of the best things about my team is how supportive and collaborative everyone is. We are always willing to help one another, share knowledge, and learn together, which creates a positive working environment.

Review from Customer Support Dept · Posted 9 days ago

Sharing best practices and motivating each other.

Review from Customer Support Dept · Posted 15 days ago

We constantly communicate even though we work from home most of the time.

Review from Customer Support Dept · Posted 16 days ago

Very supportive and easy to approach.

Review from Customer Support Dept · Posted 17 days ago

Receptive and works well under pressure.

Review from Customer Support Dept · Posted 17 days ago

They should stay relevant and learn to set emotions aside when necessary to make sound, objective decisions.

Review from Customer Support Dept

Camaraderie, empathy and just by being professional.

Review from Customer Support Dept

Ensure everyone knows their role and what is expected of them to avoid overlap and confusion and encourage giving and receiving constructive feedback to help each other grow.

Review from Customer Support Dept

we're all good as a team

Review from Customer Support Dept

Consistency and alignment on the process.

Review from Customer Support Dept

What I appreciate most is the supportive and collaborative environment. People are approachable, willing to help, and open to sharing knowledge, which makes it easier to learn and grow professionally.

Review from Customer Support Dept · Posted 9 days ago

Work-life balance and helpful teammates.

Review from Customer Support Dept · Posted 15 days ago

Open door policy is appreciated. Managers and higher ups do not make me feel inferior.

Review from Customer Support Dept · Posted 16 days ago

I appreciate the leadership team’s stro

Review from Customer Support Dept · Posted 17 days ago

Continuous improvement and various career path opportunities.

Review from Customer Support Dept · Posted 17 days ago

A Leader that genuinely care about the success of every personn on their Team. There are too many EGO in the top management who like the sound of their own voice and no one seems to listen. People still work in silo and often say this is not part of my JD

Review from Customer Support Dept

have more diversity. most of our jobs are really repetitive that sometimes I feel like we're no longer learning. It would be helpful if there would be more upskill trainings. not everyone can do six sigma. upskill trainings like how to use excel or other technical skills that we can choose from

Review from Customer Support Dept

Listening to employees about their managers when there is an issue and be more supportive. Being more open to ideas and less judgmental. To continue to improve as "this is how is has always been" statement needs to stop. Be accountable and action orientated

Review from Customer Support Dept

What makes me happiest at work is being part of a supportive team where I can continuously learn, improve, and contribute to our shared goals.

Review from Customer Support Dept · Posted 9 days ago

Challenging customer concerns and helpful teammates.

Review from Customer Support Dept · Posted 15 days ago

I have the most understanding operation leaders.

Review from Customer Support Dept · Posted 16 days ago

being with the team. Having someone to talk to, have fun with.

Review from Customer Support Dept · Posted 17 days ago

Collaborating with colleagues to elevate customer experience.

Review from Customer Support Dept · Posted 17 days ago

i feel that I what I do is not enough to progress or be promoted

Review from Customer Support Dept · Posted 18 days ago

I feel that there are less professional development opportunities for me since my immediate supervisor only favors team members who are active in engagement. My supervisor is also micromanaging with less support on my growth. She is constantly picking up on me and I feel so intoxicated with her ways

Review from Customer Support Dept

I don't like the way my counterparts in US and UK treat us here.

Review from Customer Support Dept

A lot of times i feel like I'm just dragging myself to work. Progress is very slow and yet we are expected to do a lot. Sometimes there are task that I don't believe is something that should be passed on to us.

Review from Customer Support Dept

not really sure about it

Review from Customer Support Dept