Malouf Companies Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They are helping us think big picture.
Review from Customer Support Dept
Josh Cummings and Brady Larson are over the CE department. While both are good at creating operating procedures, the people skills they have are a bit lacking especially considering that they are over the Customer Experience Department which is a very people-centric department.
Review from Customer Support Dept
They care about me and help me to succeed.
Review from Customer Support Dept
They try to create an inclusive culture.
Review from Customer Support Dept
They are involved and very approachable
Review from Customer Support Dept
What does the leadership team need to get better at?
They have to do something. Too many good employees are leaving due to pay
Review from Customer Support Dept
What is the best part about your compensation package?
It shows the company cares.
Review from Customer Support Dept
The Paid Health Benefits they offer
Review from Customer Support Dept
We're glad that you like our benefits and perks, including PTO. Your feedback is this regard is sincerely appreciated. Thank you for positively impacting our employee community.
the paid health care premiums.
Review from Customer Support Dept
The insurance that is provided.
Review from Customer Support Dept
we have company paid benefits
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better compensation and appreciation of employees
Review from Customer Support Dept
My position has been given more and more responsibilities from other departments that do not always make sense for us to do aside from we have the bandwidth. We are expected to know procedures for several aspects of several departments, but don't get paid for the additional knowledge/ value we add.
Review from Customer Support Dept
some people go above and beyond their job, but are not compensated for it.
Review from Customer Support Dept
Better pay for the roles we do
Review from Customer Support Dept
A more competitive pay rate would go a long way with me. I love this company and everything they do for me, but I also know that the pay for my position is more competitive elsewhere. So I stay for much more than just the pay.
Review from Customer Support Dept
What are some of the best things about your team?
Everyone here is so kind and make coming to work more enjoyable
Review from Customer Support Dept
It is easy to feel welcome and a part of the team.
Review from Customer Support Dept
We normally Work together well
Review from Customer Support Dept
we get along well as a team
Review from Customer Support Dept
Fun-loving and easy to work with. They love the work and the culture.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
I'm not a person who socializes often at work so I don't look forward to interacting with anyone really. We all work great together when necessary.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Free lunches and the people I work with everyday
Review from Customer Support Dept
The work to win and own it values
Review from Customer Support Dept
Thank you for your thoughts here. We're glad that you appreciate the charity efforts of Malouf, as well as the growth of our product line.
not really sure how to answer this
Review from Customer Support Dept
The people make this place wonderful. The leadership team and their passion for the company
Review from Customer Support Dept
Friendly people who are willing to say hire and care about you.
Review from Customer Support Dept
What needs to change to make the company culture better?
MORE COMMUNICATION BETWEEN DEPARTMENTS. No one talks to each other and process always change but the changes are never adequality relayed to everyone involved, which causes more problems.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
the people that I work with
Review from Customer Support Dept
Helping customers resolve their questions, concerns, and problems.
Review from Customer Support Dept
solving problems, challenging ideas and current processes
Review from Customer Support Dept
My teammates! They make everyday the best
Review from Customer Support Dept
Being able to work on new things and continue to get it right.
Review from Customer Support Dept
What's going wrong and how can it be improved?
I work to live. I do not live to work. I do not look forward to any job as it is not my life.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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