nCino Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
This is far and away the best company that I have ever worked for.
Review from Customer Support Dept
Review from Customer Support Dept
Full of empty promises, image-driven culture, but not much holding that up on the inside.
Review from Customer Support Dept
What do you like best about the leadership team?
Physically visible in company offices - Commitment to success and company goals - my Executive (Sean) does always seem to advocate for what is best for our customers!
Review from Customer Support Dept
The leadership team got that swagger
Review from Customer Support Dept
They show-up and are always willing to lean in on challenging customers. They also encourage us to do the right thing for the customer and that is not just something they say, they truly represent that.
Review from Customer Support Dept
Listen to the needs of employees and customers
Review from Customer Support Dept
I know that they have my back.
Review from Customer Support Dept
What does the leadership team need to get better at?
Start treating departments equally, actually listen to employee feedback
Review from Customer Support Dept
Listening to employees. Investing in employees. Trusting employees and giving flexibility to employees. Putting the right leaders in place.
Review from Customer Support Dept
Pay people more. 50% of support was hired in the last year because no one can live here on 42k. The best people get recruited by our partners and managers for double or triple.
Review from Customer Support Dept
Vaccines. I was back at the office the past few months. A Senior manager came in sick and coughing. My manager went on a diatribe about how people don't need to get vaccinated if they already think they got COVID. I'm not coming into the office unless vaccines are mandatory with documentation.
Review from Customer Support Dept
What is the best part about your compensation package?
Medical benefits - ISO/RSU awards
Review from Customer Support Dept
Employer contributions to health insurance, HSA, and 401k
Review from Customer Support Dept
Insurance and HSA money given
Review from Customer Support Dept
Health care for my whole family
Review from Customer Support Dept
Health insurance and a great HSA plan
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I don't think our compensation matches that of our competitors and other companies in this industry.
Review from Customer Support Dept
If you compare nCino salaries and titles, they often fall on the lower end of the spectrum and beneath the mid-point. Previously (4 years ago, when I started) they were more in-line but inflation has increased so much and other companies are increasing at a higher rate.
Review from Customer Support Dept
Benefits are awesome and count towards comp, but salary is a big factor and is low.
Review from Customer Support Dept
Salary is low, even lower than people at the same level in other departments. No indication that leadership will increase salaries.
Review from Customer Support Dept
I feel like my compensation and my title are a direct reflection on the value my company sees in me. Inflation isn't going down, and I do wish that would be considered. A suggestion of an additional benefit--like $1500 per year for health (mental, pet or gym memberships). Work-life balance.
Review from Customer Support Dept
What are some of the best things about your team?
My team is very supportive
Review from Customer Support Dept
hard workers - no slackers allowed! - belief in and demonstrating the Live the Six core values daily - motivating (not negative)
Review from Customer Support Dept
We have each other's backs, and we GSD.
Review from Customer Support Dept
We always have each other's backs and are willing to jump in on a problem to help each other out.
Review from Customer Support Dept
Culture, teamwork, great attitudes and appreciation
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
It is department against department. There is really only one department that matters in the "company's" eyes.
Review from Customer Support Dept
Training remotely in COVID is a terrible experience. I dont know who anyone is, including leadership in my own dept sometimes. I don't know much of anything outside my own day to day,
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We have inclusive events often and happy hour weekly. Environment is a bit cliquey.
Review from Customer Support Dept
when your teammates are like you in terms of all believing in the Core Values - and working to demonstrate those behaviors at all times (with each others and with customers)
Review from Customer Support Dept
You are encouraged to speak up and improve situations as you see them.
Review from Customer Support Dept
A belief that we can only be as good as our weakest link, so that we strive to constantly strengthen that link.
Review from Customer Support Dept
Everyone is allowed to be themselves
Review from Customer Support Dept
What needs to change to make the company culture better?
Put right people into leadership. Stop feigning the "culture is our passion" when we let people go, keep low salaries, won't allow WFH. The celebration of the new nCino-funded soccer park was salt in the wound for people impacted by the layoffs.
Review from Customer Support Dept
Have actual alignment. Invest in fixing your existing infrastructure. Listen to employees. Stop promoting what once was the nCino Culture, and recognize it does not exist anymore - and if it does, it's reserved for a clique of people who got in early.
Review from Customer Support Dept
Pay people more money. It's literally the only issue that people across every team are always talking about.
Review from Customer Support Dept
Utilized time. It's micromanaging. I can't use my PTO if i don't have enough utilized time already. But I can't get utilized time if there isn't enough cases. So I need make sure I spend more time on cases, even if there aren't more cases to solve, which doesn't equal solving cases quickly.
Review from Customer Support Dept
Team members on the bench between client projects could be better utilised.
Review from Customer Support Dept
What did you like most about the interview process?
The interview process was efficient. I didn't have to go through superfluous rounds of interviews and was routinely kept informed of what to expect.
Review from Customer Support Dept
Often interviews are very uptight and overly formal, which can cause a lot of anxiety. My interview here was like a conversation with a friend. I was able to be myself and really demonstrate who I am and what I can bring to the table.
Review from Customer Support Dept
That I felt comfortable with the interview panel and it felt like we had been friends for years
Review from Customer Support Dept
The thoughtful questions, relaxed atmosphere, and the chance to speak with people both within and without the department I was applying for.
Review from Customer Support Dept
The team tries to make the interview process welcoming.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of nCino yet.
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What makes you most happy at work?
Interacting with my team and staying busy
Review from Customer Support Dept
getting sh$t done - having the autonomy to drive initiatives, makes decisions and move comfortably fast - seeing that growth and movement on initiatives from myself and my team ... when my teammates achieve their goals and are recognized by the company for the exceptional work that they do!
Review from Customer Support Dept
the people, the work and the continuous challenge.
Review from Customer Support Dept
Solving problems with the team.
Review from Customer Support Dept
Doing what is right for our customers and watching them grow on the platform
Review from Customer Support Dept
What's going wrong and how can it be improved?
Unequal departmental expectation for work/life balance. People who work hard aren't rewarded and people who barely work at all maintain higher salaries.
Review from Customer Support Dept
Being forced in-person after being remote for so long (and hired to be remote) feels like I am not trusted or empowered to do my work where I feel I work best. nCino has shown me they do not "do the right thing" or "respect each other" because I have personally been wronged and not respected.
Review from Customer Support Dept
Pay people more money. It's the only issue but it's so huge. The CEO said last year "I'm not going to pay you more this year for the same job you did last year" when asked about inflation. I've gotten a 3% Merit Increase while inflation increased 17% and the CEO made 20MM in company stock
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of nCino yet.
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What would you most like to see improved at your company?
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