Nevro Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
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What do you like best about the leadership team?
Transparency with data and updates. I also like the development of leadership training.
Review from Customer Support Dept
They are approachable, I feel I can offer my opinion whether it is good or bad.
Review from Customer Support Dept
The ability to be open and honest about how the company is doing and how we an employees can improve.
Review from Customer Support Dept
They listen, provide feedback and continually strive to do what's best for everyone. This includes, patient's, physician's, employees.
Review from Customer Support Dept
Management value people and value collaboration
Review from Customer Support Dept
What does the leadership team need to get better at?
Positive Feedback. Explaining an issue to everyone and then not changing it again in another time frame without an update. Or saying ''Well this time we will do it this way''
Review from Customer Support Dept
What is the best part about your compensation package?
The Medical/Dental/Vision benefits are fantastic!
Review from Customer Support Dept
There is no employee out-of-pocket contribution to our healthcare insurance, huge cost savings for a family.
Review from Customer Support Dept
Health insurance at no cost to employees
Review from Customer Support Dept
I can't pick one....from vacation, compensation to insurance. Nevro shines bright in all areas!
Review from Customer Support Dept
bonus and benefits. We have free healthcare
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Higher base compensation due to the expectation of the position and the hours worked to complete the job.
Review from Customer Support Dept
What are some of the best things about your team?
A variety of backgrounds and assets that we recognize and capitalize to enhance this role. We learn from each other and bounce ideas off one another.
Review from Customer Support Dept
Our Team are all caring, patient focused individuals that are willing to work together to get the job done.
Review from Customer Support Dept
Hardworking, driven, compassionate, team players
Review from Customer Support Dept
Everyone is willing to help one another
Review from Customer Support Dept
We work together as a team. When situations arise, everyone pitches in to get the job done.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Improve on communicating with Everyone!
Review from Customer Support Dept
I love our team. I wish there were opportunities for our team to actually be in the same room together to train and learn from each other!
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The overall belief in the device and benefits to patients. We are obsessed with good patient outcomes
Review from Customer Support Dept
Inclusive, everyone has a voice, encouraged to share opinions to better serve our patients.
Review from Customer Support Dept
The company cares about the well being of their employees. Although laid back, everyone is here for the best interest of the company.
Review from Customer Support Dept
Seeing individuals work together to provide excellent customer service to patient's suffering with chronic pain. When you work for a growth oriented company, this can often get lost, however, Nevro keeps this front and center.
Review from Customer Support Dept
It's the people and the energy/dedication that the people exude
Review from Customer Support Dept
What needs to change to make the company culture better?
The TSS work schedule. Working 12 days in a row after your weekend is a bit much. There is no disconnect time or down time. Need to be offered time off in the middle of the following week. Burn out and tension is a result. You are tired and there is no work/life balance.
Review from Customer Support Dept
What did you like most about the interview process?
I liked interviewing with different individuals and team members.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Seeing a patient on the end of some work with sustained results and really having ownership in their own lives again.
Review from Customer Support Dept
I enjoy helping patients achieve relief from their chronic pain, makes me happy when I hear they are living fuller lives.
Review from Customer Support Dept
Great team. Helping patients achieve pain relief.
Review from Customer Support Dept
Interacting with coworkers and helping patients
Review from Customer Support Dept
Knowing I am going to help someone learn something new and/or provide them with tools to enhance their quality of life.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Working long hours, not enough staff
Review from Customer Support Dept
More frequent contact with positive and constructive feedback
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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