Odessa Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
It has been relatively positive and a great place to start your career.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Leadership is keeping the employee empowered culture even as the company grows. Supportive and open to ideas.
Review from Customer Support Dept
Genuinely engaged with the employees and helping them grow to be successful while aligning with the business needs.
Review from Customer Support Dept
The transparency and open door policy
Review from Customer Support Dept
Our leadership team takes an open communication approach and doesn't just talk about the importance of us as employees, but actively demonstrates how much they value us.
Review from Customer Support Dept
Truly care about employees. Encourage individualism. Dynamic leaders.
Review from Customer Support Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
Everything is pretty standard and expected. I have seen other companies with so additionaly employee wellness benefits (e.g. - wellness reimbursements for hitting health milestones) and other incentives at higher levels, but it is pretty fair.
Review from Customer Support Dept
The vision insurance is very reasonable
Review from Customer Support Dept
It is comphrehensive and I can find the care I need under it's coverage. We're encouraged to actually take our earned time off.
Review from Customer Support Dept
Getting CTC as fully fixed and no Variable pay
Review from Customer Support Dept
Competitive salary package. Work from home option
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Insurance is costly, that's more the US medical industry than a take on Odessa.
Review from Customer Support Dept
What are some of the best things about your team?
Passionate, hard working, smart, care about customer, fun, committed.
Review from Customer Support Dept
Everyone is extremely supportive and available. There is a big focus on helping each other learn and sharing experience.
Review from Customer Support Dept
Everyone is very friendly and easy to work with.
Review from Customer Support Dept
There is mutual respect and our teams are focused on collaborative problem-solving.
Review from Customer Support Dept
Very Friendly and energetic team
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Everyone focused on taking care of the customer, not too many internal politics. Do your job well and have fun on the journey.
Review from Customer Support Dept
Truly get the 'tech company' vibe with open sharing and fast paced learning/action to always be engaged and think critically. Everyone is friendly and supportive but always thinking about how to approach problems constructively while preserving the integrity of the products/services offered.
Review from Customer Support Dept
The people. Madhu interviews every employee to ensure they have a personality that meshes with the company's culture
Review from Customer Support Dept
The diversity of our culture and the how everyone's work is valued regardless of their role.
Review from Customer Support Dept
Comfortable workspaces. Professional development opportunities. management style that encourages teamwork, open and honest communication is vital to creating a positive feeling in the workplace.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
Able to talk with long term employees.
Review from Customer Support Dept
They truly commit a lot of time to vetting out employees and trying to learn if they will be a good fit culturally, in addition to meeting the job requirements.
Review from Customer Support Dept
The fact that the CEO of the company took time out of his day to speak with me
Review from Customer Support Dept
I met with the CEO personally and it was a conversation focused on the fit of the organization for me and me for the organization not ticking off skill sets.
Review from Customer Support Dept
the interview process is extremely structured. Got the response immediately once i had completed the interview rounds
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
I am empowered to do what's right and what I do well without bureaucracy or micro management. Expectations are high.
Review from Customer Support Dept
Being at a driven company looking to address the everyday potential pitfalls in employee growth and development just as much as they address the long term growth and continuity of the business itself.
Review from Customer Support Dept
My coworkers and other team members.
Review from Customer Support Dept
Sharing ideas, and personal connections with my colleagues.
Review from Customer Support Dept
Having Team members as friends
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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