ResCare Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
I love my job. I just want management to be serious and care about company
Review from Customer Support Dept
Review from Customer Support Dept
It was a terrible experience that I couldn't wait to find another job
Review from Customer Support Dept
What do you like best about the leadership team?
They use this job as a way to solicit the disabled and the government
Review from Customer Support Dept
We all need more money for the job we do
Review from Customer Support Dept
They really work with the employees at times
Review from Customer Support Dept
They really listen to their employees and try to make the company better for everybody.
Review from Customer Support Dept
Great communications and team work
Review from Customer Support Dept
What does the leadership team need to get better at?
They need to treat their staff like human beings
Review from Customer Support Dept
Site supervisor doea beat ahe can with no support. Area manager is never seen and cant be counted on for any help
Review from Customer Support Dept
To care more about the employees. To care more about the consumers. To take more pride in the appearance of the facilities, especially the group homes. To have more paid Holidays. To get less expensive medical insurance.
Review from Customer Support Dept
Rescare needs to screen managers, team leads and human resources personnel . They should all have either a business management or healthcare administration background. As it stands these positions are filled from within. A secretary promoted to a human resource position, and no one has a degree.
Review from Customer Support Dept
They need to stop treating the employees horrid. But first and most important, they NEED TO TREAT OUR CONSUMERS BETTER!! they can treat me bad, but the individuals we offer services to deserve the most absolute respect
Review from Customer Support Dept
What is the best part about your compensation package?
Dailypay came in very handy during the pandemic
Review from Customer Support Dept
Paid vacation after 1 year of employment
Review from Customer Support Dept
I am paid fairly for the work that I do.
Review from Customer Support Dept
The insurance is decently priced
Review from Customer Support Dept
Knowing that I have the best deals on my heath and well being
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Employees flop their lazy butts in a chair or couch and rake in the doe as they sleep or watch TV. The honest hardworking employees get stressed out trying to pick up other's slack.
Review from Customer Support Dept
Fast food workers get better pay and raises then those working for Rescare. No raises ever with Rescare
Review from Customer Support Dept
I feel that I never do anything right. My knowledge & experience are being wasted.
Review from Customer Support Dept
Everyother house makes $11 while the house I work at pays $9.45 an hour. You have to work 200 hours a pay period or have 2 jobs to make a living.
Review from Customer Support Dept
If management were properly trained and educated in dealing with employees they could possibly be more in tune with staff
Review from Customer Support Dept
What are some of the best things about your team?
Staff are supportive for the most part
Review from Customer Support Dept
There are no meetings, you try and tell someone something and they just ignore and you never hear from anyone
Review from Customer Support Dept
Most of my team ... DSPs ... genuinely care about the consumers.
Review from Customer Support Dept
The ones who work are always on time, but the others not so much.
Review from Customer Support Dept
We all bring something different for the clients
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Get off the couches and chairs and interacting with clients or actually doing their job.
Review from Customer Support Dept
If all staff were treated equally, provided the same opportunities, be afforded the same chances at scheduling ( weekends off ) while the majority of us work 12 he shifts on weekends
Review from Customer Support Dept
Learn how to communicate effectively
Review from Customer Support Dept
to be able to communicate better and keep up on cleints issues
Review from Customer Support Dept
just communication, everything else is ok.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Interaction with members we help
Review from Customer Support Dept
The individuals we serve brighten my days even when they're having a bad day.
Review from Customer Support Dept
The clients are great to work for
Review from Customer Support Dept
The friendliness of your staff and coworkers
Review from Customer Support Dept
Everything is safe and I know what to do in an emergency.
Review from Customer Support Dept
What needs to change to make the company culture better?
Get rid of the money hungry office people and supervisors.
Review from Customer Support Dept
Keeping the good staff And managers spending more time of the floor
Review from Customer Support Dept
Too much to even try to explain
Review from Customer Support Dept
better more effective and efficient management.
Review from Customer Support Dept
the people in the office are unorganized which complicates day to day work
Review from Customer Support Dept
What did you like most about the interview process?
Got job, but have since learned they hire anyone who walks through the door, then after working start a background check.
Review from Customer Support Dept
I left the interview with a positive impression of the interviewers.
Review from Customer Support Dept
Phone interview made it extremely easy.
Review from Customer Support Dept
The Personnel director she was pleasant and easy to understand
Review from Customer Support Dept
They literally said "are you okay with working 12 hour shifts" I said yes and was hired
Review from Customer Support Dept
What would you improve about your company's interview process?
No better way to interview n underpaid and overworked employee
Review from Customer Support Dept
Be more aware of potential employees
Review from Customer Support Dept
Easy thorough pleasant reassuring enjoyable
Review from Customer Support Dept
Everything. The employees are misinformed and knows nothing
Review from Customer Support Dept
What makes you most happy at work?
When clients get happy that I am working
Review from Customer Support Dept
The people we serve and the relationships we make.
Review from Customer Support Dept
Working with my clients and helping them to become better citizens
Review from Customer Support Dept
My coworkers that i work with every day. they are the ones that make the job what it is. I love that most can work as a team
Review from Customer Support Dept
a client's faces once I walk through the door
Review from Customer Support Dept
What's going wrong and how can it be improved?
Pay people something, have managers and directors who care and want to help staff
Review from Customer Support Dept
It all starts with upper management and hiring the help needed and that will do thier job.
Review from Customer Support Dept
Management needs trained, evaluated and taught how to hire, fire and train staff
Review from Customer Support Dept
There is no ongoing training drama you were told just to sign training papers as if you had a class
Review from Customer Support Dept
The company is better communication better training policies and Commitmentand what they teach
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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