Responsive Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Passion toward company and employee growth
Review from Customer Support Dept
They're caring and connected to their people
Review from Customer Support Dept
Their vision for the future of the product & industry
Review from Customer Support Dept
Their willingness to bring in experienced experts in key leadership positions like Marketing and Partnerships
Review from Customer Support Dept
I appreciate how passionate they are about RFPIO, how hard they work and how much they respect us as people
Review from Customer Support Dept
What does the leadership team need to get better at?
Listening and enacting the things discussed.
Review from Customer Support Dept
promoting from within the company and providing pathways to achieve that
Review from Customer Support Dept
What is the best part about your compensation package?
health benefits, 401k, Dental and vision
Review from Customer Support Dept
half day on most Fridays
Review from Customer Support Dept
fully paid for health benefits for the employee - this is a huge benefit!!
Review from Customer Support Dept
401(k) matching and an achievable commission structure.
Review from Customer Support Dept
401Ik) match My salary is fair for my market Flex Fridays are lovely
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The company has job posting that are offering higher salaries than the current employees in the roles they are hiring for.
Review from Customer Support Dept
Recognition...the dept that I work in is often overlooked when celebrating company success. We are not looked upon on the same level as other departments and that has a huge impact on feeling valued. Compensation - We're under the market by 20-30K and have had multiple people leave 4 more $$$
Review from Customer Support Dept
Comp has changed multiple times in a short period and management gets defensive about any questions. Instead of a base pay on par with the industry, they keep adjusting discretionary bonuses. There is no pay transparency.
Review from Customer Support Dept
For employees that have been with the company for a while and have stayed through the current job climate and current chaos, there is no real incentive to stay and help with the legacy and tribal knowledge. Many of us have this invaluable knowledge of systems and process and that is not compensated.
Review from Customer Support Dept
RFPio pays about 10-35% under competitive pay. For retention problems, fair pay should be brought to the table.
Review from Customer Support Dept
What are some of the best things about your team?
Everyone contributes their fair share and clear communication
Review from Customer Support Dept
Everyone is willing to lend a helping hand
Review from Customer Support Dept
We are highly collaborative - if you don't know the answer or best way to proceed, the team is ready to brainstorm & help troubleshoot. It's like expanding your own expertise by 100 fold!
Review from Customer Support Dept
Smart, responsive, willing to help someone for no other reason than helping.
Review from Customer Support Dept
Everyone is willing to help at any time for no other reason that helping another colleague. There is no tit for tat. No one ever offers to help because there's something in it for them. Collab here is amazing.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Some of my coworkers have very poor communication skills
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
prioritizes the well-being of employees, offers support at all levels within the organization,
Review from Customer Support Dept
very toxic, white dude, techbro culture that is encouraged by the leadership team & management.
Review from Customer Support Dept
Being recognized as a person first, employee second
Review from Customer Support Dept
Flexible work schedules & the understanding that we are humans first!
Review from Customer Support Dept
Peoples willingness to help each other without expecting something from it. Helping for the purpose of helping others succeed.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
It was extremely thorough. I prefer a longer interview process because it gives both the company and the interviewee time to really assess each other.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Feeling valued, Feeling engaged, collaborative environment, having flexibility and Positive workplace environment
Review from Customer Support Dept
When there are little to no unexpected issues
Review from Customer Support Dept
Supportive leadership, an excellent product, & fantastic customers!
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Helping solve problems for prospects and customers
Review from Customer Support Dept
My colleagues and my customers. I really value the interactions with both.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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